Visual Team Leader

Job Title:

Visual Team Leader Team:
Retail

Location:

Kelowna, B.C. Store Scope:
Customer Service In-Person, CF3

Reports To:

Retail Store General Manager Pay Range: $23.40 - $25.90 CAD per hour Benefits:
Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.
The Visual Team Leader brings the Patagonia story to life by creating a retail environment that is innovative, unique, inspired, customer-friendly and reflective of the local community. As part of the leadership team, they also effectively direct and supervise team members on the sales floor to drive an impactful customer experience and lead employees in delivering impeccable customer service. They align with leadership to coordinate and implement seasonal sales and transitions while being responsible for implementing visual merchandising directives, providing visual training and support for the retail team, and that local product stories are told in the retail environment.

This role is primarily a retail team leader with an average of 8 hours per week spent working on visual tasks and is subject to change based on business needs.

WHAT YOU’LL DO:

We are in business to save our home planet:
You inspire your team to live Patagonia’s purpose, both in the store and in the community. Your customer service is not bound by convention! You deliver best-in-class service by centering the customer in everything we do. You ensure Customer Experience Guides have access to all tools and resources to provide that same level of service and support above and beyond thinking.

You are an environmental activist! You participate and encourage team participation in our Activism program by utilizing your 18 activism hours to support your community, partnering with local non-profits by engaging in the grants and donations processes, and inspiring customers and your colleagues to get involved.
Visual:  Collaborate with the rest of leadership and local store staff to develop, document and install environmental displays, product rotation from backstock to floor and supporting product promotions, sale set up and recovery, seasonal flips, and customer communications. Responsible for implementing seasonal store maps with the support of the staff. Reactively merchandise by examining reports, weather forecasts and customer trends to maximize engagement and include team support and input.

Maintain all windows, fixtures, tables, mannequins, and signage to ensure that product placement is thoughtful, effective, and maintained by the team as brand appropriate.
Leadership:  You drive engagement, actively coach, identify and delegate daily priorities and growth opportunities for team members and partner with other members of leadership to address them.
Training/Hiring:  As part of the leadership team, you assist in the hiring of people who pursue interests that are related to our products and philosophy. You assist in the training of fellow employees and support their development through coaching and feedback.
Development:  You use your independent judgment to coach and develop your team on their communication and ownership skills, support a steady feedback loop and work to develop employees toward growth within their roles and towards their passions. You advise management on appropriate discipline for team members who do not meet expectations, but also recognize team members who attain performance goals.
Product and Business Knowledge:  You are committed to learning about our products, including technical aspects of products in our core sports, to support your ability to serve our customers. You actively seek out information about new products and business services and incorporate it into your everyday customer service practices.
Warehouse:  You process shipments, support physical inventory, and restock the sales floor. You assist with sale prep/breakdown, product transfers, donations, etc. You utilize the spirit of our Ironclad Guarantee and Worn Wear Program and ensure the team does returns/sales accurately for inventory purposes.
Marketing:  You participate and encourage team participation in our Retail Marketing Program by helping in event production and execution and bringing forth ideas for engaging your community.
Security and Loss Prevention:  You practice and support team members in security measures that help prevent theft and understand how to handle safety situations. You report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store.
Inclusion:  You are committed to creating a work environment that is supportive, positive, respectful, and free from harassment. You work with other members of the leadership team and engage in company directives with a team mentality to support the company and personal goals of the team while being open and feedback driven and ensure accountability.
Other…