Warehouse Team Leader

Job Title:

Warehouse Team Leader  Team:  Retail

Location:

Kelowna, B.C. Store   Scope:  Retail Operations, O3

Reports To:

Retail Store General Manager  Pay Range:
$23.40 - $25.90 CAD per hour   Benefits:  Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.
The Warehouse Team Leader is responsible for managing product flow throughout the store, communication with management on product levels, distribution of product between stores, and directing team members on all shipping and receiving functions—ensuring we have the right products in the right places at the right times. They ensure the highest level of customer service through organized systems, replenishment, managing direct orders and supporting the team in organizational leadership.

They are flexible, strategic, and supportive of teamwork and collaboration. As part of the leadership team, they also effectively direct and supervise team members on the sales floor to drive an impactful customer experience and lead employees in delivering impeccable customer service.  While this role is responsible for the duties of a retail team leader, its focus should primarily be on warehouse tasks.

The Warehouse Team Leader should spend an average of 32 hours per week are spent working on warehouse tasks, but that amount is subject to change based on business needs.
What You’ll Do   We are in business to save our home planet:
You inspire your team to live Patagonia’s purpose, both in the store and in the community.
Your customer service is not bound by convention! You deliver best-in-class service by centering the customer in everything we do. You ensure Customer Experience Guides have access to all tools and resources to provide that same level of service and support above and beyond thinking.
You are an environmental activist! You participate and encourage team participation in our Activism program by utilizing your 18 activism hours to support your community, partnering with local non-profits by engaging in the grants and donations processes, and inspiring customers and your colleagues to get involved.
Inventory/Warehouse:  You process all incoming/outgoing shipments in a timely manner, support physical inventory, sale prep/break down, product transfers/donations, manage all shipping/receiving record-keeping processes, ensure all records are accessible by any staff and follow all procedures on Loss Prevention.
Maintain the most effective stockroom layout that any staff member can navigate—product is clearly labeled, accessible and organized by style and size.
Coordinate with other team leaders to implement seasonal sales and transitions and maintain a stocked sales floor.
Proactively communicate and resolve all shipping discrepancies with the Service Center, Retail Operations, Outside Vendors, and Accounting.
Maintain regular communication with the rest of store leadership on warehouse labor allocation, strategy, and staff training, and proactively assess ongoing stock levels in key styles to prevent out of stocks.
Follow all procedures on Loss Prevention.

Leadership:
You drive engagement, actively coach, identify and delegate daily priorities and growth opportunities for team members and partner with other members of leadership to address them.
Training/Hiring:
As part of the leadership team, you assist in the hiring of people who pursue interests that are related to our products and philosophy. You assist in the training of fellow employees and support their development through coaching and feedback.
Development:
You use your independent judgment to coach and develop your team on their communication and ownership skills, support a steady feedback loop and work to develop employees toward growth within their roles and towards their passions. You advise management on appropriate discipline for team members who do not meet expectations, but also recognize team members who attain performance goals.
Product and Business Knowledge:
You are committed to learning about our products, including technical aspects of products in…