Liquor Store Assistant Manager Cherry Lane

Otter Co-op is now hiring a Full-Time Liquor Store Assistant Manager at our
Angry Otter Liquor @ Cherry Lane located in Penticton
, BC.

Otter Co-op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 103 years in business and over 600 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), thirty Angry Otter liquor stores, one feed mills, two bulk petroleum facilities, the Highwayman Pub in Abbotsford, and multiple gas station/convenience stores.

To learn more about who we are and how you can help bring our brand to life, visit us erco-op.crs.

The Assistant Liquor Store Manager supports the Liquor Store Manager in directing the day- to-day store operations by providing quality products and services in our store. As a leader of people, you will bring a positive approach; show initiative and drive results. The ideal candidate will be someone who can build and maintain relationships with both guests and team members, complimented by their skill set that includes organization, attention to detail, conflict resolution, critical thinking, and strong office administration skills.

• Assist with overseeing daily store operations and management in accordance with company policies, procedures,and overall expectations
• Provide direction and leadership to continue to build an outgoing, positive, highly motivated team
• Receive product orders, keep the warehouse clean and organized, and ensure that stock is rotated appropriately
• Following up and meeting with suppliers to support the Store Manager
• Assist with creating and entering weekly department schedules to maintain store staffing levels that will meet the needs of our guests, while operating within budgeted wage costs
• Assist with daily review and approval of payroll time cards in Kronos
• Assist with recruitment, onboarding, retention, training, development and performance management
• Participate in periodic inventory, including physical counts, data entry and reviewing reports for discrepancies
• Ensure the store’s merchandising and program standards are being implemented,measured, managed and maintained
• Ensure the store’s housekeeping, sanitation and maintenance schedules/standards are managed and maintained
• Handle guest inquiries and complaints in a timely and professional manner
• Provide leadership in the areas of Occupational Health and Safety (OH&S) and ensure that policies are being followed
• Contribute to the Team in living the Corporate Values of Integrity, Community and Excellence
• To perform other duties as assigned

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

You are looking for a career in Customer Service Management and:

• 3+ years’ experience Retail Guest Service, liquor industry experience preferred
• Previous experience in leading and managing people in a busy retail environment a strong asset
• Valid Serving it Right Certificate required; WSET 1 or 2 designation an asset
• Strong passion for the Liquor Industry and providing an exceptional shopping experience for Guests
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint,and the ability to manage computer files efficiently
• Solid basic math skills and ability to read and understand financial reports
• Effective interpersonal, leadership and communications skills
• Self-starter with motivation and ability to work in a busy environment
• Effective planning,organization,and time management skills
• Strong critical thinking, analytical and problem-solving skills
• Demonstrate the ability to maintain relationships both internally and externally to support the organization
• Enjoy working with the publicand strive to provide a consistent and superior guest service experience
• Must have open availability and be able to work a variety of shifts, 7 days a week including early mornings,afternoons, late evenings, weekdays, weekends,…