Job Description & How to Apply Below
WHO IS A CASE MANAGER?
The Case Manager (CM) in the Youth Program assists with addressing the needs of developing adolescents and young adults by providing them with immediate access to housing that is safe, affordable and appropriate, and then necessary and age-appropriate supports that focus on health, well-being, life skills, engagement in education and employment, and social inclusion.
WHAT DOES A CASE MANAGER DO?
Provides intensive Case Management services and support to a small caseload of youth (7-10 maximum) that are experiencing, or at significant risk of, being unhoused
Collaborates with participants in creating individualized support plans of care unique to each person and reviewed and/or modified regularly
Provides case management, outreach, advocacy and access to information and other services
Provides services that address the unique needs of youth, such as developing life skills, navigating systems and services, integrating mental health and addictions supports, ultimately supporting a healthy transition to adulthood
Provides services in the young person’s home and in the community, transporting clients to appointments and other resources
Moves clients in and out of their homes including packing, carrying, and moving client belongings
Meets regularly with the Manager and team to review caseloads and troubleshoot client concerns
Facilitates connections and referrals to other community services, including medical facilities, mental health services, social assistance programs, and substance use services
Collaborates with Foundry Kelowna and other relevant service providers to ensure seamless and coordinated support for clients
Provides an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely manner
Collaborates with emergency response teams, law enforcement, and medical personnel when necessary
Maintains written and computerized records, including case notes, data/statistical information, and other relevant documentation using databases
Works within the program budget, monitors expenditures, and assists with financial reports
Provides information for reporting on grants and funding to the Manager as needed
Performs other related duties as assigned
YOUR STRENGTHS &
EXPERIENCE:
Diploma in Social Services or related field
1-2 years of relevant experience
Experience working with young people with serious mental illness and/or addictions and those that have experienced homelessness required
Valid Class 5 BC driver’s license
Reliable vehicle and ability to transport participants and travel between facilities and other locations daily
Ability to provide a Driver’s Abstract & ICBC Claims & Insurance History Record
Ability to obtain Rate Class 007 Business Insurance
Criminal Record Check clearance in the Vulnerable Sector
Certificates in First Aid, CPR, and Naloxone considered an asset
Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
Ability to be regularly exposed to and in direct contact with dust, dirt, germs and human bio-products
Ability to engage respectfully and develop rapport with individuals, with multiple barriers, through a harm reduction lens
Communication skills to effectively support clients
Ability to work in cooperation with team members and independently
Understanding of and commitment to working with people experiencing mental health concerns and substance use
Knowledge of current best practices and approaches in preventing and ending youth homelessness
Knowledge of health and social service systems in both the youth and adult system of care
Ability to maintain consistent professional boundaries, exercising mature judgment and understanding of safety concerns
Understanding of Harm Reduction theory and demonstrated ability to implement harm reduction strategies
Understanding of Intentional Outreach, Housing First, Rapid Re-Housing, and Shelter Diversion principles
Understanding…
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