Frontline Support Worker

Are you passionate about creating safe spaces for individuals experiencing domestic abuse? Do you thrive in environments where your leadership can make a tangible difference in people's lives? If so, the Kelowna Women’s Shelter (KWS) invites you to join our team as a Frontline Support Worker.
About Us  KWS has been providing programs and services for people impacted by Domestic Abuse since 1980. Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.
Summary  The Frontline Support Worker provides women and their children that identify as being at risk of and/or fleeing domestic abuse with support, security, advocacy, information, education, crisis intervention, referral information and temporary housing at the Transition House.

Key Responsibilities   Answer incoming phone calls including, taking messages, making appointments, responding to women in crisis or requiring support and information, screening potential new women and recording call information.
Admit and discharge women and their children including, assessing risk, filling out intake and other required forms, creating safety plans, and orienting new women and their children (reviewing fire safety, security, house rules/procedures, facility and services).
Provide support by way of active listening, providing clarification, assessment of needs/risk, goal setting, creating action plans, offering encouragement, and sharing information about services, housing, and community resources.
Monitors and ensures the safety and comfort of the women and their children and the security of the facility.
De-escalates and facilitates resolution of conflicts between women residing at the Transition House.
Assist in the arranging of transportation for women and their children, to outside appointments and services.
Ensure household tasks such as laundry, housecleaning, garbage/recycling disposal, grocery shopping, and maintaining supplies are completed, and arrange for maintenance work to be performed as needed.
Maintain related case notes, documents, forms, and statistics, and provide reports to the supervisor as required.
Liaise with other service agencies and professionals and maintain current knowledge of issues and resources related to domestic abuse.
Attend, and participate in staff, and other, meetings as required.
Attend, and participate in, training/certification programs.
Orient and assign duties to new staff, volunteers and students as needed.
Perform other related duties as required.
Requirements   Diploma in a related human/social service field with one-year recent related experience or equivalent.
Intermediate First Aid.
Additional Requirements   A suitable Criminal Records Check for working with vulnerable people.
Membership in the Union is required.
Location  Kelowna
Hours of Work  10 hours per day; 35 hours per week averaged; 11:00am-9:00pm.
Pay  $33.49/hour
Benefits   Dental
Extended Health Care
Pension Plan
Paid Sick Leave
Long Term Disability
Outside of Canada Emergency Travel Insurance
Employee Family Assistance Program
Wellness Discounts
Kelowna Women’s Shelter Thrift Store Discount
Why Join Us  Be part of a mission-driven organization making a difference in the lives of children and families. Work in a supportive, collaborative, and inclusive environment. Access professional development opportunities to grow your career.
Join us in making a difference!
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We acknowledge that the Kelowna Women’s Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.

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