Overnight Supportive Housing Worker

CMHA Kelowna & District is hiring a full-time Supportive Housing Worker for our Supportive Housing Program. This position offers 32hours per week with a work schedule of  Friday – Monday, 11pm-7am . We have five Supportive Housing Sites located throughout Kelowna that have been successfullyhousing and supporting individuals who are unhoused or at risk of beingunhoused for more than 20 years.

WHO IS A SUPPORTIVE HOUSINGWORKER?
The Supportive Housing Worker(SHW) provides direct support working within a 24-hour, 7 days per weeksupportive housing environment with adults struggling with a variety of challenges including homelessness, substance use, mental health and mental illness. SHWs ensure that program participants’ physical, emotional, social,and medical needs are met and provide a safe and secure environment to enhance quality of life through activities of daily living, the development of life skills and fostering independence.

WHAT DOES A SUPPORTIVE HOUSINGWORKER DO?

Recognizes participants’ strengths and honorstheir abilities while offering flexible person-centered support in establishing and progressing towards goals

Provides feedback and input regarding participants’ needs and progress to the Team Lead and other involved communityprofessionals

Supports the Recreation Worker with various participant-focused social and recreational activities

Identifies available social, economic,recreational, and educational services and resources in the community that willmeet participant needs and facilitates referrals

Provides life skills training such as housekeeping, personal self-management skills, and assistance with using publictransit to get to appointments
Ensures a safe and healthy site for participants

Completes indoor and outdoor housekeeping duties, including but not limited to sweeping, mopping, emptying garbage bins,yard work, shoveling snow, etc.

Monitors medication and provide medication reminders

Recognize and respond to potential emergency situations such as crisis response, mental health and substance use, suicidal ideation, homicidal ideation to ensure the safety of participants and staff

Manages crises, including provide timely response in providing CPR and Naloxone as part of overdose response

Completes and maintains related records and documentation including daily program participant logs, case related documentation, progress reports

Performs other related duties as assigned.

YOUR STRENGTHS &

EXPERIENCE:

Grade 12 or equivalent education required

Ability to transport program participants to activities and appointments within the community via public transit on an occasional basis

Ability to travel between facilities to provide shift coverage on an occasional basis

Criminal Record Check clearance in the Vulnerable Sector

Diploma in Human Services or related field considered an asset

Certificates in First Aid, CPR, Naloxone and Food Safe considered an asset

Experience working in a Supportive Housing environment considered an asset

Experience working in the Community Social Service sector considered an asset

Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness

Ability to be regularly exposed to and in direct contact with dust, dirt, germs and human bio-products

Verbal and written communication skills

Ability to engage respectfully and develop rapport with program participants with multiple barriers

Ability to work in cooperation with team members and independently

Understanding of and commitment to working with people experiencing mental health concerns and substance use

Working knowledge of community-based resources

Ability to maintain consistent professional boundaries

Basic understanding of Microsoft Outlook, Word and Excel

Understanding of working with a Trauma Informed lens

Understanding of Harm Reduction and Housing First principles

Ability to organize and prioritize competing program and participant needs

Strong attention to detail for documenting participant logs and critical incidents

Ability to recognize changes in residents, analyze and resolve challenges

Problem-solving and crisis…