Support Worker, Crisis Counselor

Position: Kelowna Women's Shelter Support Worker
Join Kelowna Women’s Shelter as a Frontline Support Worker dedicated to supporting domestic abuse victims.

This role offers advocacy, crisis intervention, and temporary housing assistance.

As a vital team member, you'll provide necessary support and resources to women and children in crisis. Duties include crisis management, conflict resolution, and liaising with external agencies. Strong problem-solving skills and the ability to handle sensitive situations are essential for success in this role.

Key Responsibilities:

• Handle incoming calls and assess crisis situations

• Welcome new clients and create safety plans

• Ensure a secure environment through monitoring

• Arrange transportation services for clients

• Maintain accurate records and reports

Requirements:

• Diploma in human/social services or equal experience

• Recent related work experience preferred

• Certification in Intermediate First Aid

• Must provide a suitable Criminal Records Check

• Union membership required

Support survivors of domestic violence and contribute to their journey toward safety at the Kelowna Women’s Shelter.
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