Resident Experience Coordinator

Position: Resident Experience Coordinator at Sienna Senior Living
Location: West Kelowna

Enhance the lives of residents as the Resident & Family Experience Coordinator III with Sienna Senior Living. This role focuses on creating meaningful connections and providing vital support in long-term care.

As a vital part of our community, you'll lead the resident move-in process, guide families, and collaborate with an inter-professional team. Your expertise in social work will help address psychosocial needs and overall well-being, making a significant impact on residents’ lives every day.

Key Responsibilities:

• Lead resident move-in, transfer, and move-out processes

• Provide counseling and assess psychosocial needs

• Develop and implement individual social work services

• Support advanced care planning conversations

• Manage correspondence and feedback tracking in homes

Requirements:

• Registered Social Worker per provincial regulations

• Minimum three years’ healthcare or social services experience

• Knowledge of Long Term Care Act preferred

• Strong communication and organizational skills

• Experience in customer service or hospitality is an asset

Bring your social work expertise to Sienna Senior Living, fostering connections and enhancing resident experiences.
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