Family Hub Facilitator

Location: West Kelowna

Position Overview:

Do you enjoy creating welcoming spaces for families, connecting people with community resources, and supporting children and caregivers to thrive? KCR Community Resources is looking for a Family Hub Facilitator to join our Family Services team.
In this role, you’ll help create a warm and inclusive environment for families, plan activities that support healthy child development, connect participants with community services and resources, support outreach activities, and work alongside a collaborative team committed to strengthening families in our community.
This position supports both KCR Family Hub locations in Kelowna and West Kelowna. The Facilitator will be required to work between both locations based on program and staffing needs. We’re looking for someone who brings strong relationship-building and communication skills, knowledge of community resources, an understanding of child development and family dynamics, and a genuine interest in working with diverse families.
Reporting Structure:

Reports to:

Family Hub Coordinator

Key Responsibilities:

Plan and prepare activities and theme days to promote healthy child development.
Welcome families to the Hub Centre and community events, fostering a safe and warm environment.
Work across both the Kelowna and West Kelowna Family Hub locations based on operational and program needs.
Collaborate with the team to organize outreach events accessible to families.
Provide one-on-one support to families, offering information, referrals, and assistance in accessing community services.
Assist in volunteer recruitment and engagement.
Maintain cleanliness and sanitation of toys, equipment, and shared spaces.
Prepare monthly calendars of events and activities.
Assist in collecting and compiling monthly statistics for reporting.
Ensure participant consent for any photos used on social media platforms.
Contribute to social media posts promoting Hub services.
Attend team meetings and professional development opportunities.
Perform other duties as assigned.

Qualifications:

Bachelor’s degree in Humanities, Social Work, Child and Youth Care, or related field preferred.
Minimum of 3 years of recent related experience.
Knowledge of community resources and agencies, with experience in utilizing them for participant benefit.
Familiarity with cultural safety for Indigenous and Immigrant families.
Strong interpersonal, verbal, and written communication skills.
Proficiency in computer literacy.
Understanding of infant/child development and family dynamics.
Ability to manage multiple tasks and projects in a fast‑paced environment.
Ability and willingness to work between the Kelowna and West Kelowna Family Hub locations as required.
Availability to work select weekends and flexible hours.
Valid BC Driver’s licence required.
Standard First Aid with CPR certification is an asset.
Benefits:
3 weeks vacation
Paid sick leave
Group benefits include extended health, dental, and paramedical
Health spending account
Pension contribution

Application Process:

KCR Community Resources is committed to fostering a diverse, inclusive, and equitable workplace. We encourage applications from individuals of all backgrounds and lived experiences. We are committed to providing accessible and inclusive recruitment processes. Accommodations are available upon request at all stages of the hiring process. If you require support, please contact People and Culture at .
About KCR Community Resources:
KCR is a not‑for‑profit agency that fosters diversity, collaboration, and resourcefulness by tailoring services to meet the needs of individuals, families, and the broader community. We are committed to creating a community where people are supported in leading healthy, meaningful, and fulfilling lives. Our work is grounded in inclusion and relationships built on mutual trust and respect. We value diverse perspectives, recognize each other’s contributions, and strive to create a safe, welcoming, and supportive workplace where collaboration and people’s strengths are at the center of our work.

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