Community Outreach Worker
Job in
Kelowna, BC, Canada
Listed on 2026-09-02
Listing for:
Canadian-Mental-Health-Association
Full Time
position Listed on 2026-09-02
Job specializations:
-
Social Work
Community Health, Crisis Counselor, Human Services/ Social Work, Patient/Health Advocate -
Healthcare
Community Health, Crisis Counselor, Human Services/ Social Work, Patient/Health Advocate
Job Description & How to Apply Below
WHO IS A COMMUNITY OUTREACH WORKER?
The Outreach Navigator increases outreach efforts to individuals sheltering outdoors. Navigators build and maintain positive relationships with individuals sheltering outdoors and provide light case management support, including advocacy and facilitating connections/referrals to other community services when appropriate. Additionally, Navigators administer government-mandated screening tools and offer crisis-oriented assistance to those experiencing emergencies, such as de-escalation and support during mental health crises or overdoses outside of the formal shelter setting.
WHAT DOES A COMMUNITY OUTREACH WORKER DO?
Conducts proactive outreach efforts to locate and engage individuals who are sheltering outdoors, focusing on those who have not accessed the Transitional Support Site or mainstream services
Organizes supplies to create care kits including food, hygiene, and harm reduction items
Performs regular food bank pick‑ups to collect food for kits, also picking up clothing or other supplies when donated in the community
Develops strategies to establish trust and rapport with individuals to encourage their participation in support services
Approaches each interaction with sensitivity, empathy, and cultural awareness to create a safe and supportive environment
Identifies individuals' needs in various domains, including hygiene, food, housing, medical, substance use, and mental health
Creates individualized service plans as needed to address specific needs and goals, working collaboratively with clients to determine appropriate action steps
Regularly monitors and reviews clients' progress, adjusting support plans as needed
Assists Case Managers as needed with moving clients in and out of their homes including packing, carrying, and moving client belongings
Facilitates connections and referrals to other community services, including medical facilities, mental health services, social assistance programs, and substance use services
Collaborates with relevant service providers to ensure seamless and coordinated support for clients
Responds to crisis situations among individuals sheltering outdoors, including de-escalating tense situations and providing immediate assistance during mental health crises or overdoses
Collaborates with emergency response teams, law enforcement, and medical personnel when necessary
Maintains accurate and up‑to‑date communication log of all interactions, assessments, and services provided to clients
Completes provincially mandated housing applications and screening tools (Supportive Housing Registry & Vulnerability Assessment Tool)
Provides information for reporting on grants and funding to the Manager as needed
Performs other related duties as assigned
YOUR STRENGTHS &
EXPERIENCE:
Grade 12 required
Valid Class 5 BC driver's license and reliable vehicle required
Reliable vehicle and ability to transport participants and travel between facilities and other locations daily
Ability to provide a Driver's Abstract & ICBC Claims & Insurance History Record
Ability to obtain Rate Class 007 Business Insurance
Diploma in Human Service Worker or related field considered an asset
Certificates in First Aid, CPR, Naloxone and Food Safe considered an asset
Minimum 2 years work experience in addictions and mental health is preferred
Experience working directly at street-level with individuals experiencing homelessness is preferred
Ability to engage respectfully and develop rapport with individuals, with multiple barriers, through a harm reduction lens
Listening and communication skills
Understanding of and commitment to working with people experiencing mental health concerns and substance use
Working knowledge of community-based resources
Ability to complete tasks in a timely and efficient manner, utilizing good organizational skills
Ability to maintain consistent professional boundaries, exercising mature judgment and…
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