Client Engagement Worker

CMHA Kelowna & District is hiring for full-time Client Engagement Worker at our Ellis Place location. This position offers 40 paidhours per week with a work schedule of Sunday - Thursday, 9am-5pm.

WHO IS A CLIENT ENGAGEMENT WORKER?

The Client Engagement Worker(CEW) is the initial point of contact for all participants entering Supportive Housing. It is a harm reduction focused, collaborative position that focuses onhousing success and connects participants with complex barriers to programs and services, both internal and external, that can help to address their needs. TheCEW supports all social issues including, but not limited to, poverty, mental illness, bullying,substance use, domestic violence and abuse.

WHAT DOES A CLIENT ENGAGEMENT WORKER DO?

Assumes primary responsibility for case management including conducting initial participant engagement, assessing needs and collaboratively developing SMART goals

Proactivelyengagesparticipants to build rapport and gain an understanding of what motivates them

Provide information, and connect participants to resources both within supportivehousingand in the community

Problem solves and advocates for participants to access appropriate health supports when required

Recognizes participants’ strengths and honors their abilities while offering flexible person-centered support in establishing and progressing towards goals

Identifies available social, economic, recreational, and educational services and resources in the community that will meet participant needs and facilitates referrals

Provides individual support in cases where an individual is struggling with belongings management and home maintenance issues

Supports participants in off-site community-based activities such as grocery shopping, applying for gyms or community programs, and learning to usepublic transit

Perform day-to-day administrative duties including maintaining participant records

Ensure flow of critical participant information with the team

Createand maintain a system/schedule of tasks for the Supportive Housing Workers(SHW) on all shifts to complete for participants (i.e. referrals and applications), and for them to provide progress updates

Collaborates with SHWs, Team Lead, Counsellors and external teams to provide wraparound support for individuals who require more attention - i.e. severe belongings management

Manage time effectively andassistswith tasks assigned by theTeam Lead

Activelyparticipateinparticipant-related meetings andtrainings

Recognize and responds to emergency situations such as mental health crises, and involves other services when appropriate

Manages crises, including providing timely response in providing CPR and Naloxone as part of overdose response

Work within a multi-disciplinary team liaising with staff to promote asupportiverespectful environment whichemphasizescollaborative approaches and values contributions of all members, including staff and participants;

Activelyparticipateinparticipant-related meetings andtrainings

Performs other related duties as assigned

YOUR STRENGTHS &

EXPERIENCE:

Diploma in Human/Social Service or related fieldor a combination of education, training and experience

1 year of case management experience required

Criminal Record Check clearance in the Vulnerable Sector

Reliable vehicle and ability to transport clients and travel between facilities and other locations daily

Valid Class 5 BC driver’s license

Ability to provide a Driver’s Abstract & ICBC Claims & Insurance History Record

Ability to obtain Rate Class 007 Business Insurance

Certificates in First Aid, Mental Heath First Aid, CPR, Naloxone and Food Safe considered an asset

Experience working in a Supportive Housing environment considered an asset

Experience working in the Community Social Service sector considered an asset

Verbal and…