Dispatcher, Transportation

Are you ready to drive your career forward? Hit the road with Van Kam Freightways Ltd. as we embark on our next journey to find a Dispatcher based out of our Kelowna Terminal to join our awesome team! If you thrive in a fast-paced environment and love the thrill of coordinating freight movements, this is the career for you!  This is a 3-month contract position with the possibility of extension.

At Van Kam Freightways, we are trailblazers in the LTL Transportation industry, constantly innovating and pushing boundaries as we grow. With 78 years of service (and counting), we’re on a mission to create a work environment that’s as fast paced and exciting as the journeys we take. Join us and be part of something amazing!!

• Direct and coordinate the daily driving team to meet or exceed operational and service goals.
• Utilize the Auto-Route system to plan and manage efficient delivery routes.
• Maximize route and driver efficiency while minimizing unnecessary overtime.
• Coordinate drivers for afternoon duties and other operational requirements.
• Work closely with the dock team to support efficient freight movement and daily delivery requirements.
• Set up and maintain postal codes, consignee information, and customer delivery details within the Auto-Route system.
• Ensure appropriate notes are entered for freight that is not delivered within the scheduled timeframe.
• Maintain customer delivery profiles with relevant notes and instructions for drivers.
• Minimize the use of hired cartage while maintaining service requirements.
• Ensure applicable charges, including tailgate, appointment, redelivery, and flat-deck charges, are accurately captured.
• Process storage and shortage bills as required.

• Keep customers informed of appointment details, delivery status, and any changes or delays.
• Respond to incoming phone calls and customer inquiries as needed.
• Request and coordinate re-consignments, redeliveries, flat-deck services, and other special delivery requirements, ensuring appropriate approvals are received.

• Previous dispatch, transportation, logistics, or LTL experience is considered an asset.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to make timely decisions in a fast-paced operational environment.
• Strong communication and customer service skills.
• Ability to effectively coordinate drivers and work collaboratively with dock and terminal teams.
• Strong attention to detail and ability to maintain accurate information and documentation.
• Ability to adapt to changing priorities, staffing requirements, and operational needs.
• Experience with transportation management, dispatch, or routing systems is considered an asset.
• Comfortable learning and working with internal computer systems and technology.

• You have no issue communicating with others and can speak, read and write using the English language fluently.
• You manage multiple tasks, schedules and records efficiently to keep things running smoothly.
• You can think on your feet and find quick solutions to unexpected issues, such as delays or route changes.
• You know how to keep accurate records and ensure compliance with regulations, with a keen eye for detail.
• You put customers first, providing exceptional service that addresses concerns and keeps them informed, maintaining solid customer relationships.
• You stay calm and composed under pressure in a fast-paced and often high-stress environment.
• You are a team player collaborating with drivers while optimizing routes and improve efficiency.
• You have a solid understanding of transportation regulations such as DOT rules and are compliant and safety minded.