Aircraft Refueler

EFC Aviation BC Ltd. (Executive Flight Centre or EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes.

EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

This position is responsible for providing safe, timely, efficient and professional refueling services to the private and commercial customers of the Shell Aerocentre at the Kelowna Airport or Abbotsford Airport. The Aircraft Refueler operates fueling vehicles and ground support equipment required for fueling and servicing aircraft and completes accurate documentation while working within the Company’s protocols and guidelines.

• Maintain knowledge of Aerocentre services and respond accurately and completely to customer inquires.
• Greet incoming customers and pilots in a welcoming and professional manner.
• Ensure that the customers’ needs for service are identified and understood when they are the first point of contact with the customer.
• Ensure customer requirements are communicated to the Customer Service Representative (CSR). In the absence of the CSR, take responsibility for the customer needs by making arrangements for fueling, catering, hotel, car rentals and other related requests.
• Respond promptly and professionally to fueling dispatch requests from the CSR, while maintaining clear communication of your location to the CSR and fellow Aircraft Refuellers to ensure optimal availability for incoming customer requests.
• Collect appropriate fees for service provided in the absence of the CSR.
• Ensure appropriate documentation is completed for services provided both to meet customer requirements and those set out in the Shell Aviation Operations Manual and those set by the Shell Aerocentre.
• Ensure exceptional, courteous, and respectful customer service.

• Aircraft Fuelling, Movement, Placement and Inventory Control of Aviation fuel.
• Fuel Quality Control on Fuel trucks and Fuel tanks.
• Fuel handling and serving Aviation fuels as per Shell Aviation Operation Manual and those set by Shell Aerocentre.
• Perform trip inspections (pre and post) on equipment operated and load, ensuring safety, and roadworthiness.

• Operate various types of ground service equipment (GSE), including airfield maintenance equipment.
• Responsible to clean and maintain GSE, buildings, Fuel Trucks (daily checks, periodic inspections & monthly preventative maintenance),
• Strict adherence to safety rules on the ramp and while using equipment.

• Communicate effectively with the public, customers, and co-workers both verbally and in…