More jobs:
Operations Supervisor
Job in
Kelowna, BC, Canada
Listed on 2026-07-08
Listing for:
Intelcom
Full Time
position Listed on 2026-07-08
Job specializations:
-
Warehouse
Operations Manager, Administrative Management -
Management
Operations Manager, Administrative Management
Job Description & How to Apply Below
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is to deliver fast, accurate, and reliable service powered by cutting-edge technology.
Your Role:
At the Heart of the Chain
Salary Range: $48,125.00 - $60,156.50
Core Duties
Safety and Compliance
Ensure compliance with Health & Safety protocols and maintain a hazard‑free work environment.
Enforce safe working methods and behaviors within the team.
Conduct safety audits and warehouse checks.
Supervise warehouse traffic, van audits and ensure safe vehicle movements.
Ensure warehouse cleanliness and organization.
Respond to emergencies as required.
Cleaning, general housekeeping.
Operations and Logistics
Oversee shipping, receiving, dispatching, and inventory management.
Conduct quality checkups on return pickups and return to the client process.
Create/confirm driver bookings with relevant BPs.
Generate the next day’s route plan and send optimization emails to the Optimization team.
Conduct IDCs/Drivers check in/out, loading.
Unload trailers and verify freight against manifests.
Assist with sorting, scanning, and processing packages (including defective items and returns).
Reporting and Administration
Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.
Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison.
Complete daily timesheets and submit to the Station Manager.
Perform data entry as needed.
Team Leadership and Customer Service
Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs.
Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.
Address delivery complaints, damages, or lost packages promptly.
Ensure high service standards and customer satisfaction.
Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
Other duties as assigned.
Work Environment
Fast-paced warehouse setting with shift-based schedules.
Why Join Intelcom | Dragonfly?
Short- and medium-term growth opportunities.
Comprehensive group insurance.
Group RRSP program.
Employee Assistance Program.
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.
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