Service Advisor

Job Description

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• Customer Interaction & Service Explanation:
  Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition.
• Scheduling & Coordination:
  Efficiently schedule service appointments, coordinate loan vehicles or shuttle services, and communicate customer concerns to Service Technicians for accurate diagnosis and resolution.
• Job Monitoring & Updates:
  Monitor job progress, update customers on any delays, and identify additional service opportunities, while ensuring compliance with warranty and service procedures.
• Record Keeping & Payment Processing:
  Maintain accurate records of work orders, invoices, and customer profiles, process payments accurately, and reconcile transactions.
• Customer Follow-up & Feedback:
  Follow up post-service to ensure customer satisfaction, address complaints, solicit feedback for improvement, and maintain positive customer relationships.

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To be considered for this position, you must have the right to work in the UK.

Service Advisor

Mercedes Benz of Coldstream

Salary up to £28,500. OTE up to £35,000.