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Strategic Program Manager, Customer Focus

Job in Kelso, Scottish Borders, TD5, Scotland, UK
Listing for: Plexus
Full Time position
Listed on 2026-07-30
Job specializations:
  • Management
    Client Relationship Manager
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 60000 - 85000 GBP Yearly GBP 60000.00 85000.00 YEAR
Job Description & How to Apply Below

Plexus is seeking a Program Manager to lead the Customer Focus Team and manage day-to-day customer relationships. This role acts as the voice of Plexus to the customer and the voice of the customer to Plexus, ensuring delivery commitments are met and value is co-created.

The candidate will drive improvements in customer service, leverage financial metrics for risk mitigation, and develop the team through coaching and succession planning.

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