Practice Manager

Career Opportunities with Wellhaven Pet Health

Careers At Wellhaven Pet Health

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Current job opportunities are posted here as they become available.

The Practice Manager plays a vital role in the hospital's leadership under the guidance of the Principal Doctor. Primary responsibilities include ensuring top-tier veterinary care and exceptional client service, fostering a motivated and productive team, maintaining (or exceeding) budget goals, and growing the hospital. This role involves collaborating with the Principal Doctor to optimize profitability and hospital productivity while maintaining strong working relationships with the entire team.

Key Responsibilities

Main Accountabilities:

Partner with Principal Doctor to uphold the Well Haven brand by providing consistent, high-quality veterinary care and exceptional service to patients and clients

Maximize hospital efficiency, productivity, and profitability through effective management practices

Oversee and train employees in delivering professional, efficient, and exceptional client service, including educating clients about Wellness Plans, preventive care, pet health needs, hospital services, and marketing campaigns

Effectively address and resolve conflicts, whether involving clients or employees

Partner with Operations Service Manager, Principal Doctor, and others to interview, select, train, develop, coach, and mentor employees

Manage basic Human Resource activities, such as new employee onboarding, benefits, workers' compensation, recruiting, coaching, and counseling

Manage para staff performance, development, and improvement plans, motivating teams to achieve set goals. Conduct regular development discussions with para staff

Develop annual plans, budgets, and hospital productivity targets in partnership with the Principal Doctor and Operations Service Manager

Responsible for cash control, banking, loss prevention, office and medical supply ordering, and inventory management

Track and maintain a record of required licenses and certificates to ensure they remain current and do not lapse

Create and maintain veterinarian’s and para staff schedules to meet client needs, following Well Haven guidelines, while proactively planning personal and continuing education time off

In conjunction with the Principal Doctor, take responsibility for community outreach, events, and external marketing efforts to promote the hospital

Ensure compliance with all Well Haven policies and procedures, as well as local, state, and federal laws

Oversee the medical chart process to ensure thoroughness and accuracy, consistently meeting hospital quality control standards

Partner with the Principal Doctor to implement effective communication strategies to foster employee engagement

Take an active role in or lead hospital team meetings

Customer Service Delivery:

Consistently provide professional, efficient, and exceptional service

Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients

Effectively adapt to individual clients and their needs

Effectively resolve customer complaints as appropriate

Other:

Lead and guide the team to ensure the hospital meets safety standards and regulations set by the DEA and OSHA. Meet all OSHA standards and regulations as outlined in company policies

Ability to perform other job duties as assigned

Required Skills and Knowledge

Demonstrated ability to:

Uphold integrity and ethics in all actions and behaviors

Develop direct reports by guiding, coaching, and mentoring to help them reach their full potential, achieve their professional goals, and contribute effectively to the success of the organization

Identify, address, and resolve conflicts effectively and professionally

Drive for results by demonstrating motivation and determination to achieve goals and deliver high-quality outcomes

Ensure the team is providing high-quality and safe medical services

Remain action-oriented and effectively set priorities

Work well in an extremely fast-paced work environment, remaining calm and resilient

Learn new computer software systems (EMR, Scheduling, etc.)

Provide a high level of accountability

Education and…