Guest Experience Manager

Guest Experience Manager page is loaded## Guest Experience Manager locations:
USA, AK, Seward, Kenai Fjords Tourstime type:
Full time posted on:
Posted Todayjob requisition :
JR100833

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.#

JOB DESCRIPTION Position:
Guest Experience Manager Status:  Extended Seasonal Full-Time

Reports To:

Assistant General Manager Direct Reports:
Front Desk, Transportation, and Gift Shop Team Members (approx. 25 employees)
Indirect Reports:
Seasonal and part-time guest-facing staff

Your daily pursuit is creating unforgettable guest experiences by leading our front desk, transportation, and gift shop operations at KFT!
- Work in a dynamic, culturally diverse team from around the globe
- Fast-paced and active position with leadership responsibility
- The chance to work in an inclusive culture and make life-long friends
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world’s most beautiful and iconic National Parks
- Oversee all customer-facing operations at the front desk, in transportation, and in the gift shop at Kenai Fjords Tours
- Lead and manage a team of approximately 25 employees in guest-facing roles
- Manage daily workflows, scheduling, and operational priorities for all guest-facing departments
- Serve as the main point of contact for guest issues, resolving concerns promptly and professionally
- Ensure brand and sales standards are consistently met across all guest touchpoints
- Assist with hiring, onboarding, training, coaching, mentoring, and evaluating employees
- Develop and maintain a strong team culture, encouraging collaboration and continuous improvement
- Deliver consistently high-quality guest service, ensuring a positive and memorable experience
- Previous supervisory or management experience in hospitality, tourism, or retail operations required
- Strong leadership and team-building skills with the ability to inspire and motivate others
- Excellent organizational, problem-solving, and time-management abilities
- Knowledge of guest services, sales, and brand standards preferred
- Strong communication and interpersonal skills with a focus on guest satisfaction
- Ability to remain flexible, proactive, and positive under pressure
- Willingness to work varied shifts, including weekends and holidays
- Commitment to Safety First and to Pursuit’s service standards  Beautiful.
You’ll work in iconic, unforgettable and inspiring Seward, AK. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!  Independent.
You’ll spend your days leading guest-facing operations in Seward, Alaska!  Balanced.
Pursuit Collection is a non-smoking, drug-free environment.  Remote.
Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi.  Busy.
Be prepared for a hands-on working environment with walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance) required.  Respectful.
You'll spend your days working with a unique team of individuals where your views, orientation, culture, background and opinions are welcome as we strive to ensure an inclusive culture.

This job description describes at a high level what a Guest Experience Manager does, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform…