Family Support Specialist

Help Me Grow Alaska (HMG-AK), a program of All Alaska Pediatric Partnership (A2P2), is hiring Family Support Specialists. Be part of an exciting team that is building a system where every Alaskan kid has what they need to grow and succeed.

The Family Support Specialist (FSS) position has the principal responsibility of providing compassionate, family-centered assistance to families telephonically through the Help Me Grow Alaska Centralized Access Point (CAP). The position has the additional responsibility of developing and maintaining strong working relationships with community resource partners, accurate data documentation, and engagement in family and community outreach efforts.

HMG-AK Program Lead

Statewide/Hybrid

Non-exempt;
Hourly, Full-Time

$25.00 to $27.00/hour

• Competitive benefits program includes medical, dental, vision, HSA, Life and AD&D insurance, generous PTO plan and 11 paid holidays, 403(b) retirement plan and employee assistance program.

Open until filled. The expected start date is Tuesday, January 12, 2027.

• Answer inquiries, in rotation with other Family Support Specialists, online and over the phone, walking new and prospective clients through the Help Me Grow Alaska intake process, guided by the family’s needs.
• Maintain a collaborative relationship with organization staff to promote the mission of A2P2 and engage in activities designed to support staff in their work engaging with families, including reflective practice.
• Support families in completion of developmental screenings, accurately interpreting the results, and working with assigned families on the recommended follow-up based on the outcome of the screening.
• Identify additional family or child needs and setting priorities for family support; researching options for support and following up with families.
• Navigate available resources, identifying best fit services for client families and referring to resources successfully.
• Build strong cooperative relationships with front line representatives and providers at referral resource organizations, effectively educating and communicating the value of HMG-AK to delegated agency contacts.
• Demonstrate commitment to successful outcomes by escalating cases to the weekly CAP Team meetings, inviting insights from other team members and sharing information and experience to support organization-wide efforts.
• Collaborate with peers and the HMG-AK Program Lead on client and family needs and referrals, sharing experience and information successfully with the team to support the highest quality service delivery.
• Assist providers in identifying appropriate resources to support their patients and clients.
• Participate in Help Me Grow Alaska outreach, partnership, and training activities.
• Accurately documenting client interactions and referral information for HMG-AK and A2P2 data tracking and reporting.
• Research and document community resource information, contributing to A2P2 and HMG-AK data tracking systems to maintain a comprehensive and up-to-date shared resource database.
• Maintain the highest level of client confidentiality, protecting client‑specific information at all times through all job functions.
• Employees will provide staff assistance as requested, with a spirit of helpfulness - each employee may be asked from time to time to cover in other areas of accountability and/or departments as a matter of exception, not routine.

We are guided by our mission:
Transform systems of care and increase equitable access to health care and related services to ensure all Alaska’s children reach their full potential.

Our mission…