Library & Customer Assistant – WMFee

Key responsibilities

• Frontline Customer Service: act as the first point of contact for all visitors, providing a welcoming and inclusive environment.
• Promoting Reading & Literacy: actively champion the joy of reading. You will help customers discover new authors, and support literacy initiatives across the service.
• Information and IT Support: deal effectively with all customer enquiries—face‑to‑face, over the phone, and digitally including support with IT and digital services.
• Operational Duties: carry out essential general library duties, support building security, and perform basic health & safety tasks.
• Events and
  
  Activities:
  
  actively support and participate in a wide range of events and activities for all ages, from story times to digital workshops.
• Flexible Teamwork: work collaboratively as part of a dedicated team.
• Be able to travel – main work base will be Sedbergh but there may be times when cover is needed in any of the South Lakes library locations including Ambleside, Windermere, Milnthorpe, Grange‑over‑Sands, Kendal and Kirkby Lonsdale.

Successful candidates will demonstrate a positive outlook and be ready to embrace change and service development.

• Exceptional Customer Focus: proven experience in delivering excellent customer service and supporting colleagues in achieving high standards of service delivery.
• Communication: highly effective communication skills, able to interact clearly and confidently with diverse customer groups.
• Lone working: this role will require you to work independently in a branch and understand the principles of lone working.

If you have the drive, ambition, and desire to improve services for your local community, and are looking to develop a career in the public sector, we want to hear from you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discount schemes.

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

Company:
Westmorland and Furness Council

Salary: £25,989 (PRO RATA)

Location:

Kendal, Cumbria

Sector:
Corporate Services

Sector:
Administration

Sector:
Communications

Job Role:

Officer