CPS Assistant Team Manager

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centres. At Anord Mardix, we welcome people of all backgrounds. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you.

We’re looking to add a CPS Assistant Team Manager located in Kent View, Kendal.

• Support the CPS Team Manager in overseeing the day-to-day operations of the service team, ensuring efficient and high-quality service delivery.
• Monitor team performance against KPIs and SLAs, identifying opportunities for continuous improvement.
• Coordinate engineer schedules, service visits, maintenance activities, and emergency callouts to meet customer requirements.
• Allocate resources effectively and adjust schedules as priorities change.
• Build and maintain strong relationships with customers, ensuring a high level of satisfaction and timely resolution of issues.
• Monitor service quality, review customer feedback, and implement actions to improve the customer experience.
• Support recruitment, onboarding, training, and development activities while helping to build a high-performing team.
• Raise and process purchase orders, manage service documentation, and ensure accurate administrative records.
• Liaise with engineers, subcontractors, suppliers, and customers to ensure smooth service execution.
• Coordinate the procurement of parts, equipment, and materials required for service delivery.
• Process warranty claims in line with manufacturer and supplier requirements.
• Ensure compliance with company policies, procedures, and health and safety standards.

• Previous experience in a Service Coordinator, Service Administrator, Customer Service, Scheduling, or similar service support role.
• Strong customer service skills with experience handling customer enquiries, resolving issues, and managing stakeholder relationships.
• Experience processing service orders, quotations, purchase orders, and other service-related documentation.
• Excellent organizational, planning, and multitasking skills with the ability to prioritize effectively in a fast‑paced environment.
• Strong administrative skills with a high level of accuracy and attention to detail.
• Excellent communication and problem‑solving skills, with the confidence to make decisions and escalated issues when required.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Experience leading, coaching, or developing service, maintenance, or customer support teams would be highly advantageous.
• Knowledge of LV Switchgear or other Critical Power equipment is a plus; however, full training will be provided to the right candidate.
• GCSEs (or equivalent) in English and Mathematics.
• A proactive, customer‑focused mindset with a commitment to delivering exceptional service and driving operational excellence.

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success.
• A competitive salary and benefits package which includes:
  • A merit‑based annual pay review
  • Enhanced annual leave
  • Employee recognition scheme and long service awards
  • Referral bonus
  • Volunteer days
  • Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
  • Sick pay scheme
  • Cycle to Work scheme
  • Enhanced maternity/paternity leave
• Flexible/Remote/Hybrid Work based on your Job Function
• Travel opportunities (role dependent)
• Support in your well‑being by access to:
  • Employee Assistance Programme offering free access to qualified counsellors and expert advice
  • On‑site trained Mental Health First Aiders
• Access to various discount programs (including food, activities, gym memberships etc.)

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better…