Welcome & Service Team Member

Contract Type:
This is a zero-hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. Although not guaranteed, typically we expect to offer 22.5 hours per week over 4 days in the busier months, including weekend and Bank Holiday work.

In the quieter months, you will work fewer hours. For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. What it's like to work here Reporting to Pearl Copeland
- Welcome Manager and Antonia Helm
- Welcome and Service Assistant Manager, you'll be part of our Welcome Team of 9 here t you'll be doing Day to day, you'll be delivering a warm, welcoming and inspiring visitor experience in an outdoor environment. You'll proactively engage with visitors, answering questions, sharing stories about the place, and taking the time to understand what matters to them. A key part of the role will be Growing Support through membership recruitment, using engaging conversations to help visitors connect with our cause and understand the value of becoming a member.

You'll play an important role in ensuring every visitor has the best possible day, creating memorable interactions that leave people feeling welcomed, appreciated and inspired. Whether you're supporting key property events, promoting activities and experiences, or encouraging visitors to deepen their connection with us through membership, no two days will be the same. Great visitor experiences are at the heart of what we do, and we're looking for someone who enjoys talking to people, thrives in an outdoor setting, and is passionate about delivering excellent customer service while building meaningful relationships with visitors.

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland.

There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places