Night Assistant

Job Title: Night Assistant
Contract Type: Permanent
Salary: £26,227.50 per annum plus 10% Night Allowance
Working Hours: 37.5 Hours per week
Working Pattern: Night shifts between 20:00-6:00, Monday to Sunday
Location: South Lakes Foyer, Kendal, Cumbria.

Undertaking a range of tasks that contribute to the safety and security of the building at night, alongside ensuring the effective delivery of high-quality service, you will work collaboratively as part of a committed team to ensure the safety, security and support of all customers using the service. Duties will include operating and implementing security, fire and telephone systems, cleaning communal areas and rooms as required and completing regular checks of the property and reporting repairs and maintenance issues.

We are looking for someone with:

• Experience working with vulnerable client groups.
• Experience of, and ability to lone work at night
• IT Skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Ensure our customers are always safe by:

• Operating and implementing the night security systems, fire alarm system and telephone system, ensuring the overall safety and security of the service.
• Having an awareness of support needs, in order to contribute as directed to the delivery of agreed outcomes.
• Responding to any issues, alerts, faults of the night security system or other systems and report as appropriate to the relevant manager as per the procedure.
• Meeting and monitoring health & safety policies and practices by responding to/reporting any issues as per procedure.
• Monitoring visitors' access to the building(s) and ensuring the safety and security of customers and the premises.
• Communicating effectively with visitors and customers to ensure they are compliant with the visitor procedures.
• Maintaining an inviting Reception area as per the Psychologically Informed Environment standards.
• Monitoring all activity within the premises/service pond and report appropriately and effectively to any incidents, including those involving anti-social behaviour as per procedure.
• Advising customers who may have issues relating to their safety during the night.
• Having a full understanding of the risk management process and assisting the team in organising and completing checks including regular Health & Safety risk reviews of the schemes’ premises.
• Advising management promptly of any signs or risks, problems or issues that arise, by following the appropriate policy/procedure and being fully aware of safeguarding procedures.
• Cleaning rooms and communal areas as required.
• Completing checks of the property as required and reporting repairs or maintenance issues appropriately.
• Providing an effective customer service with any facilities related to tenancy enquiries for example distribution of post and rent payments.
• Ensuring information related logs/reports/records are all effectively and accurately recorded.
• Effectively supporting the Housing Team and Service Managers with administrative support, in order to provide a high-quality support service.

• Work to a rota on a night shift basis.
• Travel to different properties within a defined area as and when required
• Use the Lone Worker…