Sales & Logistics Co-Ordinator

At James Cropper, innovation has been part of our story since 1845. Family-led for six generations, today we are a global business with an international workforce and a reach spanning more than 50 countries.

James Cropper Advanced Materials combines specialist manufacturing expertise with pioneering material technologies, including advanced non-wovens and electrochemical coatings. Our products and capabilities support a diverse range of global markets, where performance, innovation, quality and sustainability matter.

This is an opportunity to join a business with a proud heritage, but a clear focus on the future.

We’re looking for a Sales & Logistics Coordinator to play a key role in keeping our customers, sales teams and supply chain connected.

Sitting at the heart of our sales and logistics operation, you’ll coordinate customer orders from initial processing through to final delivery, working closely with internal teams, freight partners and customers across UK and international markets.

It’s a varied role where organisation, communication and problem-solving are essential. You’ll help ensure orders move efficiently, customers stay informed and potential issues are resolved quickly, all while supporting the business to deliver exceptional service and maximise profitable sales.

• Providing accurate and timely information to internal and external customers.
• Coordinating UK and export shipments, working closely with freight forwarders to ensure smooth and efficient delivery.
• Processing and tracking customer orders and samples, completing contract reviews and resolving queries or issues.
• Working collaboratively with internal teams to support demand forecasting and effective stock management.
• Tracking shipments and proactively managing delays, changes or delivery challenges.
• Building strong relationships with logistics and freight partners to support cost-effective and reliable transportation.
• Keeping customers and key stakeholders updated on order progress and delivery timelines.
• Identifying opportunities to improve processes, service levels and the overall customer experience.

You’ll be someone who enjoys working in a fast moving, customer focused environment and can confidently manage multiple priorities without losing sight of the detail.

We’re particularly interested in candidates who bring:

• Experience with in sales coordination, customer operations, logistics or supply chain, ideally within manufacturing, materials or a technical environment.
• Strong organisational skills and excellent attention to detail.
• The ability to manage competing priorities and take ownership of tasks through to completion.
• Confident communication skills and the ability to build strong relationships with customers, colleagues and external partners.
• A proactive, solutions focused approach to resolving problems.
• Good working knowledge of Microsoft Office.
• Knowledge and practical understanding of HMRC requirements and export guidelines would be advantageous.

If you enjoy bringing people, processes and logistics together to deliver a great customer experience, this could be a brilliant opportunity to become part of James Cropper Advanced Materials.

We are offering a competitive salary and benefits including;

• The chance to pave your career with a global leader you’ll have support from your line manager and a range of learning & development programmes
• We will help you save for your retirement - join our pension scheme and we’ll match contributions up to 6%
• 25 days’ holiday per year (pro rata) plus bank holidays
• Free health cash plan so you can claim back cash for a range of medical expenses
• Wellbeing support - including a 24/7 employee assistance programme…