Retail Store Manager

Overview

As a Retail Store manager, you are accountable for the overall store operation. You will drive store sales and profitability and deliver high operational store standards through motivating and coaching your team. You will lead your team to deliver operational processes and customer service excellence, exceeding the expectations of our customers. You will lead by example and follow the Lakeland Essence, Values and Behaviours and you’ll be passionate and knowledgeable about our products, leading your team to sell them with devotion and flair.

• Lead the store to achieve sales and profitability targets while maintaining high operational standards.
• Coach and motivate the team to deliver exceptional customer service and product knowledge.
• Ensure operational processes are followed and customer experiences exceed expectations.
• Model Lakeland’s values and behaviours in daily leadership and decision making.

• Previous experience as a retail manager, with strong selling and customer service skills
• Experience of managing store profitability and KPIs
• Strong planning and organisational skills
• Good communication and interpersonal skills
• Ability to manage, organise and motivate team members on a day to day basis
• Ability to take ownership and make decisions
• Ability to comprehend and analyse sales figures
• Recruitment/interviewing experience
• Intermediate IT skills (e.g. Word and Excel)
• Experience of training others
• Existing knowledge of Lakeland and our products
• Experience of change management
• Experience in selling through service
• Team coaching skills

Founded in the early 60s, with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.

There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary and a group personal pension plan.

There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together.