Night Assistant

Job Details

• Job Title: Night Assistant
• Contract Type: Permanent
• Salary: £26,227.50 per annum plus 10% Night Allowance
• Working Hours: 37.5 per week
• Working Pattern: 3 week rolling rota 4 days out of 7
• Location: South Lakes Foyer, Kendal, Cumbria

Please attach a current CV and covering letter. Riverside recruits to potential, not just on skills and experience, and encourages applications even if not all essential criteria are met.

We will accept applications on the basis of any form of valid legal permission to work in the UK. Riverside will not sponsor further applications.

Undertaking a range of tasks that contribute to the safety and security of the building at night, alongside ensuring the effective delivery of high‑quality service. You will work collaboratively as part of a committed team to ensure the safety, security and support of all customers using the service.

• Experience working with vulnerable client groups.
• Experience and ability to lone work at night.
• IT skills including basic proficiency in Microsoft Office (Word and Excel) and willingness to learn specific IT systems used within Riverside; completion of relevant IT training where required.

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we have been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

• Competitive pay & generous pension.
• 25 days holidays plus bank holidays (pro rata) for full time.
• Investment in your learning, personal development and technology.
• A wide range of benefits.

We are inclusive. We value diversity in all its forms and foster a workplace where all individuals are respected, empowered, and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare a disability.

• Operating and implementing the night security systems, fire alarm system and telephone system, ensuring the overall safety and security of the service.
• Having an awareness of support needs, in order to contribute as directed to the delivery of agreed outcomes.
• Responding to any issues, alerts, faults of the night security system or other systems and reporting as appropriate to the relevant manager as per the procedure.
• Meeting and monitoring health & safety policies and practices by responding to/reporting any issues as per procedure.
• Monitoring visitors' access to the building(s) and ensuring the safety and security of customers and the premises.
• Communicating effectively with visitors and customers to ensure they are compliant with the visitor procedures.
• Maintaining an inviting reception area as per the Psychologically Informed Environment standards.
• Monitoring all activity within the premises/service at night and responding appropriately to any incidents, including those involving anti‑social behaviour as per procedure.
• Advising customers who may have issues relating to their safety during the night.
• Having a full understanding of the risk management process and assisting the team in organising and completing checks, including regular health & safety risk reviews of the premises.
• Advising management promptly of any signs or risks, problems or issues that arise, by following the appropriate policy/procedure and being fully aware of safeguarding procedures.
• Cleaning rooms and communal areas as required.
• Completing checks of the property as required and reporting repairs or maintenance issues appropriately.
• Providing effective customer service with any facilities related to tenancy enquiries, e.g., distribution of post and rent payments.
• Ensuring information related to logs, reports or records are all effectively and accurately recorded.
• Effectively supporting the Housing Team and Service Managers with administrative support, in order to provide a high‑quality support service.

• Work to a rota on a night shift basis.
• Travel…