Security Officer​/Receptionist

ASEL designs, develops and delivers fully bespoke and integrated security and front-of-house solutions, bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which uses data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.

We believe authenticity and transparency are vital to success, so we always act with sincerity and integrity to provide a genuinely collaborative service that customers can trust.

As a Security Officer/Receptionist, you will be the first point of contact for visitors, colleagues and contractors, creating a welcoming and professional first impression while helping keep the site safe and orderly. You will be expected to carry out the following duties:

• Reception and Access Control:
  Welcome, help and direct everyone who visits the site, and sign visitors and contractors in and out in line with the Client's policy.
• Visitor Management:
  Issue passes, notify the relevant colleagues of arrivals, and keep accurate visitor records.
• Escalation:
  Notice anything unusual or concerning and escalated it promptly to site management or the relevant team.
• Client Support:
  Answer queries, handle phone calls and emails, and carry out general front-of-house administrative tasks.
• Liaison:
  Work with site management and, where applicable, the emergency services or local authorities.
• Digital Reporting:
  Use tablets or phones for daily activity planning and to log incidents and visitor information.
• Incident Reporting:
  Write clear, accurate and legible reports of any incidents or concerns to support the Client.
• Policy Compliance:
  Follow company policy on Health & Safety and Equal Opportunities, and comply with all procedures in the current company handbook.

• Location:
  
  Kent House, Mintsfeet Road South, Kendal
• Hours:
  
  25 hours per week
• Shift Pattern:
  Monday to Friday, 12:00 – 17:00
• Hourly Rate: £14.00

To be an effective Security Officer/Receptionist, you will need to be a confident communicator, able to give clear verbal and written accounts of events when needed. You will be welcoming, patient and professional with customers and visitors, and able to handle difficult situations calmly.

• No SIA licence is required for this role.
• Previous experience in a reception, customer service, retail or similar front-of-house role is an advantage but not essential, as full training will be given.
• Good communication, organisational and IT skills (comfortable using tablets and phones).
• Applicants must be able to provide a full 5-year checkable work or back-to-school history.
• If selected for interview, please bring your right to work documents and a recent proof of address.
• Due to the large number of applicants, if you have not been contacted within 14 days of your application, please assume you have been unsuccessful.

ASEL values the diverse skills and experience of its employees and is committed to equality of opportunity for all. Our objective is that all individuals have equal opportunities for employment and advancement based on their skills, aptitudes and abilities. We are committed to engaging and retaining the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership and management.

Job descriptions should be reviewed regularly. Any changes should be made and agreed between you and your manager. The above information is not exhaustive, and you are required to undertake such duties as may reasonably be required within the scope of the position and your capabilities. All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.

• Access XD Recognition – Rewards and Discount Platform
• Apprenticeship Opportunities
• Employee of the Month Scheme
• 110% Club for Outstanding Performers, offering prizes and monetary rewards
• Stream – Flexible Pay Access, allowing early access to earned wages
• Employee Assistance Programme (EAP)
• Career Progression Opportunities
• Ongoing Training and Development
• INDCEN