Passenger Assistant -WMF

CTOT is the Council’s “in‑house” Transport Service. The team delivers home to school transport for mainstream and SEND pupils, and home to daycentre/training for adults with learning disabilities, across Westmorlandand Furness Council.

As a Passenger Assistant, you’ll play a vital role in supporting children with Special Educational Needs and Disabilities (SEND) and vulnerable adults on their journeys to school, college, or training.

You will ensure the safety and welfare of passengers from pick‑up to drop‑off, assist with boarding and alighting, and support the driver when needed. You’ll communicate effectively with parents, guardians, drivers, and schools, maintain accurate records, and follow risk assessments to keep everyone safe.

Join our dedicated team and make a real difference every day.

We’re looking for caring, confident individuals who can remain calm in challenging situations, think on their feet, and be active and supportive throughout the journey. Good record keeping is desirable. You should be able to follow instructions and work as part of a team. You must be willing to undertake safeguarding and health & safety training (provided) and hold an enhanced DBS clearance.

Experience working with children or vulnerable adults is desirable but not essential—full training will be provided.

• Term‑time only, Monday to Friday
• Split shifts: approx. 07:30–09:30 and 14:30–16:30
• Flexible options available, including mornings or afternoons (job‑share basis)
• Opportunities for additional work outside term time on adult transport

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers ()

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

Helen Macdonald (Barrow Area Supervisor) on  He

Julie Mattimore Business Partner (CTOT Transport Manager) on  Ju

To apply please click the Apply Now link below.