Front Desk Staff

Overview

Join our team as a Front Desk Staff at Affinity Management Services, LLC. We are a leading Association Management Company serving Miami‑Dade, Broward, and Palm Beach County for over 15 years. Our mission is to create exceptional living environments and enrich community quality of life through innovative services.

The Front Desk is the first point of contact for residents and guests. Your primary role will be greeting owners/tenants, answering phone calls, handling association inquiries, managing mail, and maintaining a welcoming front desk area.

• Answer the phone and respond to current and prospective guests’ needs.
• Greet guests and walk‑ins in a timely manner.
• Contact residents to obtain approval for access.
• Receive and manage residents' packages.
• Maintain a clean and neat front desk area.
• Work holidays and weekends if needed.
• Performs tasks assigned by management.

• High school diploma/GED equivalent required.
• Minimum of 1 year in customer service within the hospitality industry or similar.
• Excellent oral and written communication skills.
• Empathy and friendly phone manners required.
• Proficient with computer hardware/software.
• Strong organizational skills and the ability to multitask.
• Flexible schedule and willingness to work long periods of standing or sitting.
• Bilingual is desirable.

We value knowledge sharing and welcome new team members who enjoy the challenges of community association and property management, including Homeowners Associations, Condominiums, and Apartments.

• Relationship Oriented – We exceed expectations and build lasting relationships.
• Teamwork – We collaborate and take collective ownership of our clients' needs.
• Professionalism – We hold ourselves to a high standard and have a continued commitment to self‑development.
• Solutions oriented – We anticipate, adapt, and implement the right strategy and process.
• Celebrate the Wins – Praise our milestones and highlight achievements.

We provide a comprehensive benefits package and competitive pay, including:

• Fully paid medical insurance option for employees.
• Voluntary dental, vision, life insurance, and short‑term disability.
• 401(k) Plan after 90 days of employment.
• Paid time off, a respectful, caring, and positive working environment.
• Opportunities for growth and promotion, inclusive of specialized training, industry‑related organization memberships, and mentoring support.

Note:

The company provides a disclaimer that the job post may not be an exhaustive list of all responsibilities and requirements, and the essential functions of the job may change based on business necessity.

Affinity Management Services is committed to a non‑smoking and drug‑free environment. We are dedicated to fair treatment of all applicants and associates without regard to factors such as race, national origin, sex, age, disability, veteran status, sexual orientation, or gender identity, as protected by law.