General Manager

General Manager

Location:

Miami, FL

Salary: $58,656–$105,000 USD

To create loyal, lifelong fans and exercise practitioners.

Develop a team that delivers exceptional customer experience and hits business objectives.

• Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups.
• Provide constructive feedback to staff members on their performance.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety and well-being.

• 2 years of sales management experience.
• 3–4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills, both verbally and in writing.
• Excellent relationship building and influencing skills.
• Strong detail orientation; systematic and thorough approach to problem solving; good time management, organizational, and record-keeping skills.
• Excellent MS Office skills.
• Embody the company Core Values.

• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting, move around club floors and rooms, communicate with employees, members, and the public.
• Ability to access and operate the company computer system, prepare documents, enter data, read reports, and use email.
• Ability to bend routinely and repeatedly to lift more than 40 lbs.

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, supplemental life, employee assistant program, and pet insurance.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

Mid‑Senior level

Part‑time

Management and Manufacturing

Wellness and Fitness Services

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding accessibility or need assistance completing the application process, please contact the Recruiting Help Line at .