City Manager

We make things. Not just slides or ideas, but real, resonant brand experiences that move people.

At The Story House, everyone makes. No matter your title, background, or where you sit on the org chart, you’re part of the creative force of this house. Collaboration is our default setting. Craft is our common language.

We work smart, move fast, and own the outcomes. Our values shape how we show up for each other: curiosity, craftsmanship, empathy, generosity, integrity, and ownership.

We also believe that great work happens when you're supported, seen, and trusted. That's why we foster a culture where people take creative risks, embrace feedback, and grow together.

Bring your ideas. Bring your whole self. Bring your appetite. We're also way closer to the beach. And the snacks are pretty solid.

Location:
Miami-Fort Lauderdale Area, FL
Position Type:
Full-Time, Contract

Contract Term:
Through December 31, 2026, with potential for extension

The Story House team is dedicated to delivering impactful experiences for our clients. Our work takes many forms, including local marketing, small pop-up events, large-scale event productions and digital experiences.

The Agency City Manager leads the integrated performance of the city operation. The role translates client and program priorities into clear field execution through capable Area Managers, connected operational functions, disciplined performance management and strong cross-functional partnership. The City Manager creates the conditions for teams to deliver consistently by setting direction, developing leaders, removing barriers, protecting compliance and using data and field insight to drive action.

• Translate program strategy and client priorities into a clear city plan, operating rhythm and measurable actions.
• Connect Area Managers, stock, event, logistics, back-office and client-service activity around shared priorities.
• Identify execution risks early, resolve issues at the appropriate level and escal

• Set clear expectations for Area Managers and designated city operational roles.
• Coach leaders to strengthen field capability, decision quality, accountability and performance consistency.
• Create regular leadership forums that turn information into action and maintain alignment across the city.
• Support recruitment, onboarding, development, succession and workforce readiness.

• Own city performance against agreed KPIs and operating standards.
• Manage daily, weekly, monthly and quarterly reporting cadences.
• Combine performance data with field observation to diagnose root causes and prioritize corrective action.
• Communicate concise insights, risks, progress and recommendations to agency and client stakeholders.

• Maintain visible field presence and conduct structured visits and audits.
• Ensure execution follows approved SOPs, legal and regulatory requirements, client guidelines and data-privacy expectations.
• Address non-compliance promptly and escalat

• Oversee scheduling, attendance and punctuality across the city structure.
• Maintain effective controls for budgets, invoices, inventory, assets, fleet and required audits.
• Ensure teams have the tools, information, permits, access and operational support required to execute.
• Develop, apply and improve SOPs and program processes.

• Act as the primary agency operational partner for the city.
• Build credibility through transparency, preparedness, constructive challenge and reliable follow-through.
• Coordinate effectively with internal functions, agency leadership, the client and relevant local or state bodies when required.