Shop Manager

Job Description:

oin Our Community

Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career?

If so, this could be the opportunity for you.

35 hours a week. Permanent

Shop location - 21 Talisman Square, Kenilworth, CV8 1JB

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Wednesday 25 February 2026.

As Shop Manager of Scope’s Kenilworth shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different.

In this role you will:

• Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.
• Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms.
• Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team.
• Work collaboratively with the Assistant Shop Manager.

For more information about the role’s responsibilities and the skills and experience required, please use the Full job description.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

We’re looking for someone who has:

• Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.
• Commercially aware and able to spot opportunities.
• Be able to lead and support people.
• Customer-focused, with a can‑do attitude.
• A team player with strong work ethic.
• Accurate and detail-oriented.
• IT literate and numeracy skills.

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

Full‑time: 35 hours per week, five days out of seven

Part‑time:
Weekly hours on a seven‑day rota.

Additional Information

In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop without other staff present.

You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.

Anonymised applications

We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Guaranteed interview scheme

We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.

As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who declare a disability on the application form and also meet the essential criteria in the person specification.

If you need any changes or support during the recruitment process, please email

You can also find more details about asking for adjustments at interview on our website.

Important to know

You must meet all the…