Northshore Utility District

Each functional area assignment includes the following responsibilities in addition to other duties as assigned. Employees in all areas will be expected to answer phone calls and provide responsive, courteous customer service.

• Assists in calculating leak adjustments, escrow inquiries, account setups, and final bills.
• Administers the Utility Discount and Customer Assistance Programs.
• Provide phone support by addressing customer inquiries related to billing, permitting, water and wastewater services, and general account information; screen respond to, and transfer incoming calls as appropriate.
• Returns customer voicemail message and responds to written inquiries in a timely manner.
• Maintains and updates customer account information.
• Handles difficult customer interactions with professionalism and tact.

• Serves as the District’s primary point of contact for walk-in customers.
• Answers general inquiries and directs customers to appropriate staff as needed.
• Processes cash, check, and credit card payments; balance and reconcile daily transactions.
• Opens, sorts and distributes incoming mail; assists with mailing outgoing correspondence and bills.

• Conducts all billing processes including payment arrangements, new accounts setup, payments, adjustments, refunds, delinquencies, collections, shutoffs processing, duplicate billing requests, and bi‑monthly cycle billings.
• Process and verify customer assistance pledge applications, payments, invoices, final bills, refunds, and account adjustments.
• Compiles, reviews, and edits a variety of reports related to water and wastewater billing, meters, fleet and facilities billing and other miscellaneous billing.
• Coordinates with other agencies to compile and maintain a variety of reports.
• Separate and processes payments, post cash receipts, remittance, and handles daily bank and post office deposits.

• Prepares and processes delinquency reminders, termination notices, shut offs and reactivations.
• Voids, re‑issues, and reconcile payments; maintains miscellaneous accounts receivable ledgers.
• Manage agent and third‑party release requests, inter‑account transfers, and miscellaneous billing.
• Establishes and monitors payment arrangements for delinquent accounts.

Location:

Kenmore, WA
United States