Service Manager

Pest Co – Service Manager

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$80,000.00/yr – $95,000.00/yr

Founded in 2006, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, and Oregon. The company serves both residential and commercial customers across a range of pest services, including general pest control, bed bug treatment, termite service, carpenter ant control, and rodent extermination. Pointe is committed to professionalism, service, integrity, and excellence, empowering teams to exceed customer expectations.

This role provides oversight in a designated geographic region for the service department, managing multiple service locations. Key responsibilities include finding solutions to operational challenges, supporting Service Managers, Supervisors, and Lead Technicians, and ensuring high performance across multiple categories.

• Professionalism and Relationships – Maintain a professional appearance and demeanor, cultivate positive coworker and customer relationships, foster a “Can Do” attitude, and build an “All Star” technician team.
• Safety – Ensure consistent safe practices, use appropriate PPE, maintain a safe driving record, and identify hazardous conditions such as road conditions, roof work, ladder use, and power equipment operation.
• Route Management – Oversee customer accounts according to company procedures and checklists, optimize service time, encourage recurring services, and increase route retention.
• Growth – Secure customer referrals, pursue online 5‑star reviews, coordinate with inside/outside sales reps, generate self‑derived leads, and deliver a superior first impression of service.
• Training and Recruiting – Provide ongoing training on pest biology, control measures for general, structural, and specialty pests, support technician development, and interview new recruits.
• KPI’s – Maintain acceptable metrics in monthly performance and production trackers.
• Service Department Leadership – Lead by example, promote TRUST (Trust, Respect, Understanding), and collaborate across departments.

• Licenses in appropriate pest control categories and states.
• Computer skills.
• Clean driving record.
• College‑level or equivalent education (preferred).
• Preferred training in general, commercial, termite, bed‑bug, and home‑improvement categories.
• Pass background check, drug screening, and physical examination (must lift 50 lbs).
• 3‑5 years of customer‑service and supervisory experience (preferred).
• Excellent written and verbal communication; public speaking preferred.
• Ability to lead, inspire, and motivate.

• Company vehicle granted upon route assignment.
• Company‑provided cellphone/devices or reimbursement.
• Company‑provided uniform.
• Red Wing and safety boot reimbursement program.
• Overtime, commissions, and bonuses (where applicable).
• Paid time off, paid sick time, and paid holidays.
• Medical, dental, and vision insurance.
• Company‑provided life insurance.
• 401K with employer match.
• Health Savings Account (HSA) with automatic employer contribution.
• Flexible Spending Account (FSA) and dependent‑care FSA.
• Voluntary life insurance (employee, spouse, child).
• Voluntary short‑term and long‑term disability.
• Voluntary options (accident, critical illness, hospital indemnity).
• Employee assistance program.
• Pest Co discounts (child care, event tickets, and numerous other discounts).
• Smart Dollar financial wellness program.
• On‑the‑job educational resources and training.
• Medical benefits effective on the first of the month following hire.

Pest Co provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seniority Level: Mid‑Senior Level

Employment Type:

Full‑time
Job Function:
Other (Consumer Services)