Medical Receptionist

Overview

Be among the first 25 applicants. We’re unique. You should be, too. We’re changing lives every day for both our patients and our team members. We’re looking for innovative and entrepreneurial-minded individuals with a strong work ethic who inspire others with kindness and joy. We’re different than most primary care providers and are rapidly expanding. We need great people to join our team.

The Medical Receptionist is often a patient’s first contact with the Chen Med family and serves as a patient advocate by delivering exceptional customer service. The role checks patients in and out of the clinic and provides basic secretarial and administrative support. A successful Medical Receptionist is committed to superior service and views every interaction as an opportunity to build trusting relationships with patients.

• Interact with patients and record information while greeting, checking in, checking out, or scheduling appointments. Conduct lobby checks to ensure organization and cleanliness.
• Act as gatekeeper for PCP and Specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
• Use computer systems to add new patient information, print forms, schedule appointments, respond to emails, and generate New Patient packets. Ensure patient and emergency contact information is accurately documented.
• Conduct “love” calls and mail birthday and greeting cards to patients for special events.
• Answer telephones, take detailed messages, and route messages to the appropriate person.
• Clearly communicate information about Chen Med clinical personnel to patients and others.
• Verify patient insurance via phone or website and collect necessary copays. Assist with scheduling follow-up and in-house Specialist referrals as needed.
• Escort patients to exam rooms and ensure their comfort and well-being prior to leaving.
• Act as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Report on hospitalizations including HITS census and related metrics.
• Present patients with customer service surveys at checkout and escalate if immediate service recovery is needed.
• Participate in daily and weekly huddles to provide patient details.
• Regulate and monitor transportation aspects, including driver lists, patient coordination, medication deliveries, and coordinating Uber/Lyft rides as needed.

• Maintain confidentiality of patients’ personal information and medical records.
• Review patients’ personal and appointment information for completeness and accuracy.
• Transmit correspondence by mail, email, or fax.
• Perform other duties as assigned and modified at manager’s discretion.

• Exceptional customer service skills and passion for serving others
• Working knowledge of medical insurance and/or electronic medical record (EMR) systems
• Knowledge of Chen Med medical products, services, standards, policies and procedures
• Proficient in operating phones, personal computers, software, and other basic IT systems
• Ability to communicate professionally with employees, patients and others
• Detail-oriented with strong accuracy in reports and data
• Excellent verbal and written communication skills
• Strong listening skills and a positive, professional attitude
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Ability and willingness to travel locally and regionally up to 10% of the time
• Spoken and written fluency in English

• High school diploma or equivalent required
• Graduation from a nationally accredited Medical Assistant program preferred
• Minimum 1 year of work experience in a medical clinic or similar environment required
• BLS for Healthcare Providers preferred

Chen Med is transforming healthcare for seniors. We are family-owned and physician-led, growing rapidly to improve the health and well-being of the populations we serve. We offer competitive compensation, comprehensive benefits, and opportunities for career development and advancement.