Overnight Hotel Attendant

This range is provided by Expotel Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $15.00/hr - $15.00/hr

The HOLIDAY INN NEW ORLEANS AIRPORT NORTH is hiring for an OVERNIGHT HOTEL ATTENDANT.

The OVERNIGHT HOTEL ATTENDANT is responsible for providing attentive, courteous, and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition as well as resolve any guest issues immediately. The Hotel Attendant will complete tasks such as taking items to guest rooms as requested, do late night shuttle runs, walk the property by completing security checks and provide assistance to the Night Auditor at the front desk.

• High School diploma or equivalent required.
• College coursework in related field helpful.
• Experience in a hotel or a related field preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high‑pressure situations.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying the issues raised by co‑workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.

• Approach all encounters with guests and employees in a friendly service‑oriented manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Expotel Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Expotel Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Greet and welcome all guests approaching the Front Desk in accordance with Expotel Hospitality standards.
• Assist front office manager with hiring and training.
• Coordinate special events or special projects as assigned.
• Assist guest with problems with hotel services.
• Arrange transportation needs for guests.
• Respond to inquiries with accurate information regarding hotel features, services and assistance.
• Knowledgeable of daily functions VIPs and any other special events occurring in or pertaining to the hotel.
• Provide information on the geographical area. Suggest site‑seeing locations and arrange tours.
• Be familiar with all Expotel Hospitality policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Handle check‑ins and check‑outs in a friendly, efficient and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
• Use proper two‑way radio etiquette at all times when communicating with other employees.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

• Entry level

• Full‑time

• Management and Manufacturing

• Hospitality

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