Front Desk, Hospitality ​/ Hotel ​/ Catering

Company Overview

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry‑leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Compensation: $19.00 per hour (Hourly)

La Quinta New Orleans Airport, 2610 Williams Blvd, Kenner, LA 70062

The Front Desk Agent is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He or she is also responsible for effectively communicating concerns and related issues to all levels of management and performing guest service agent duties as required, including check‑in, check‑out, switchboard operation and reservations.

• Review and understand financial information and data; perform basic arithmetic functions.
• Cross‑train in other accounting or hotel‑related areas as needed.
• Prioritize job functions to meet deadlines.
• Perform guest service functions such as check‑in/out, taking reservations, handling walk‑up calls, etc.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute daily operational reports, discount program reports, tax reports, and other required reports according to hotel standards.
• Prepare and distribute month‑end reports.
• Audit and reconcile all Front Desk and Food & Beverage cashier work.
• Audit, reconcile, consolidate, and transmit all credit card data on a timely basis.
• Ensure the accuracy of all reported numbers, including statistics.
• Input and update financial information into the corporate communications network.
• Perform daily, weekly, monthly, and annual data processing system functions as required.
• Keep management informed of any unusual operational or financial events or deviations from policy or procedure.
• Ensure overall guest satisfaction.
• Respond to governmental inquiries upon receipt.
• Handle guest requests.

• High school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Guest service experience preferred.
• Computer knowledge and skills required.
• Flexible with long hours as sometimes required.
• Performed sedentary work; may need to lift up to 10 pounds occasionally.
• Availability for late or overnight shift.
• Maintain a warm and friendly demeanor at all times.
• Ability to communicate verbally and in writing with all levels of employees and guests, in an attentive, friendly, courteous, and service‑oriented manner.
• Effective listening skills to understand and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, which may vary according to hotel needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems, including anticipating, preventing, identifying and solving them as necessary.
• Understand and apply complex information from various sources to meet appropriate objectives.
• Cross‑train in other hotel‑related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.