Assistant Manager

Overview

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The Assistant Manager position must observe and enforce all store rules and company policies by actively supporting the Manager. Will be responsible for performing all the Store Manager's duties in their absence and contributing to store operations. The Assistant should be able to handle customer complaints and ensure that all store staff provide good service. Day-to-day operations may include customer service, sales, reporting, and inventory control.

In addition, it implements, reviews, and monitors store policy and procedures.

• Assist the Store Manager in planning and implementing strategies to attract customers.
• Assist the Store Manager in day-to-day customer service operations (e.g., sales, ordering, and payment processes).
• Track progress on weekly, monthly, quarterly, and yearly goals.
• Monitor and maintain store inventory for all departments.
• Evaluate employee performance and identify hiring and training needs.
• Supervise and motivate staff to do their best and spot opportunities for growth.
• Oversee operating costs, budgets, and retail resources.
• Suggest sales training programs and techniques.
• Comply with all established company policies and processes.
• Analyze consumer behavior and adjust product positioning.
• Organize product demonstrations, drive sales, create displays, etc.
• Manage customer complaints and ensure excellent service is provided.
• Research emerging products and use the information to update store merchandise.
• Create reports, analyze, and interpret data, such as revenue, expenses, and competition.
• Perform periodic audits to ensure that the store is in proper operation and presentable.
• Ensure that all employees adhere to company policies and guidelines.
• Walk the store regularly to ensure that established procedures are followed and key products are available.
• Act as a representative of Ideal Market and set a positive example for staff.
• Other tasks as needed.

• Experience in supervision and customer service.
• Ability to evaluate performance, identify training needs, and manage staff.
• Strong organizational and data-interpretation skills for reporting and decision making.
• Excellent communication and problem-solving abilities.