Customer Service Representative, Shuttle Operations

Customer Service Representative, Shuttle Operations

Join to apply for the Customer Service Representative, Shuttle Operations role at SP+ (SP Plus)

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences, so there’s no fumbling with tickets, machines, apps, or credit cards—you just drive in and drive out. We are the largest parking network in America, with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe.

Today we are reinventing parking; tomorrow we will power checkout‑free experiences wherever you go to make everyday life remarkable and return your most valuable asset: time.

• Meet and greet passengers at the loading platform and provide assistance with baggage, information, and directions related to operations and other airport services.
• Communicate with Dispatchers and/or Supervisors on matters related to facilitation of service for the traveling public.
• Maintain orderly queuing and board passengers according to designed procedures.
• Assist in providing timely rotation of buses through orderly passenger queuing techniques.
• Maintain open communication with patrons and provide timely updates of information.
• Complete reports related to the type of assistance provided.
• Perform other duties as directed.

• Education Required: High School Diploma or an equivalent combination of experience and education.
• Availability to Work: May be required for 2nd shift, 3rd shift, or weekends depending on location hiring needs.
• License Requirement: Valid state‑issued driver’s license with a current address and acceptable driving record if required to drive a company vehicle.
• Language
  
  Skills:
  
  Ability to read, write, and interpret English and present information effectively in one‑on‑one and small group situations.
• Reasoning Ability: Apply common sense to carry out detailed written or oral instructions and handle problems in standardized situations.
• Adaptability: Adapt to changes in the work environment and handle unexpected events.
• Judgment: Exhibit sound and accurate judgment.
• Work Environment: Moderate to high noise; moderate to high exposure to vehicle emissions, extreme temperatures, and bright sunlight; subject to all weather conditions.
• Physical Demands: Frequent standing and walking; use hands to handle objects and reach; occasional lifting up to 50 pounds; specific vision abilities for close vision; must stand, walk, and use hands and arms throughout the shift.

SALARY RANGE: $15.00 per hour (+ tips). This role is eligible for tips in addition to the posted hourly rate. Benefits include medical, dental, vision, flexible spending accounts, long/short‑term disability, life insurance, accident insurance, 401(k), and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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