Library User Services Associate

Job Summary

Provides service desk information support for KSU students, faculty, staff, and community members. Provides assistance with accessing library content and shared resources. Provides user account management and material circulation. Assists with technology, gathering and reporting statistics, provides building management, and ensures customer compliance with policies and procedures.

This position is for the evening shift. The typical schedule during Fall and Spring Semesters is Sunday from 12:15pm-9:15pm & Monday-Thursday from 2:15pm-11:15pm.

• Provides excellent customer service to KSU students, faculty, staff, and the broader community.
• Proactively engages and assists library users with discovering and accessing library content and shared resources.
• Determines customer need through thoughtful inquiry.
• Solves and identifies problems, issues, resources, services, and/or collections to meet user information needs and refers appropriately to other library or university units.
• Utilizes and troubleshoots software and hardware necessary for library functions such as KSU’s integrated library system, Microsoft Office Suite, printers, and copiers, etc.
• Opens and closes library facilities, may act as senior staff present during evenings and weekends.
• Assists with the development of KSU Library policies and procedures.
• Enforces applicable library and university policies and procedures to ensure the safety and security of library visitors, identifies and reports space, facility, and technology issues through appropriate channels.
• Participates in a variety of library projects and initiatives, as assigned.
• Gathers and analyzes statistics and data on activities and provides reports as needed.
• Collaborates and communicates effectively with internal and external colleagues, stakeholders, and community members.
• Provides guidance, direction, and supervision of student assistants working on scheduled shifts.

• Educational Requirements:
  
  Bachelor’s degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience.
• Required Experience:
  
  Two (2) years of related customer service or office support experience.

• Preferred Educational
  
  Qualifications:
  
  An advanced degree from an accredited institution of higher education in a related field.
• Preferred Experience:
  
  Previous experience in an academic library, public library, or media center.

• Able to engage in learning opportunities to gain a broader knowledge of the services of the organization.
• Able to maintain confidentiality.
• Able to handle multiple tasks or projects at one time meeting assigned deadlines.

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills.
• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite).
• Strong attention to detail and follow up skills.
• Strong customer service skills and phone and e‑mail etiquette.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on‑line at https://(Use the "Apply for this Job" box below)..

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on‑line at https://.

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in…