Reception​/Customer Service Assistant

Join to apply for the Customer Service Assistant role at McNICHOLS CO.

With distribution centers nationwide, McNICHOLS is the leading and trusted supplier of metal products including perforated, grating, mesh, expanded, and designer metals. Our products are used in applications all around you, helping to shape architectural designs, entertainment venues, and more. Family-founded and customer obsessed, we have a purpose driven team inspired to support our customers in building America.

We have an exciting opportunity for a Customer Service Assistant to join our team. The Customer Service Assistant is responsible for providing administrative support to our sales and operations teams.

Responsibilities:

• Maintaining and developing relationships with existing customers via phone calls and emails
• Communicating with suppliers and internal customers to check on the progress of existing orders
• Handling incoming calls and taking messages
• Meeting and greeting visitors
• Distributing mail, arranging couriers, freight carriers, and tracking of shipments
• Maintaining files and document control
• Responsible for the invoice management, including scanning, returning and creating invoices
• Provide administrative support for the Customer Service Specialists (Sales)
• Administrative support Operations Team with Inventory and Logistics
• Other duties as directed by the District Manager or Sales Manager

Qualifications:

• High School diploma or GED required
• Proficient in Microsoft Office Suite
• Intermediate level of MS Excel, with the ability to create spreadsheets and manipulate data
• Excellent administrative skills with ability to type at least 45 WPM
• High levels of professionalism with strong attention to detail
• Excellent communication skills, both verbal and written
• Strong team player and the ability to work under pressure
• Ability to prioritize and multi task

At McNICHOLS we reward our team with quarterly incentives, great health and wellness benefits, generous 401k matching, 15 days of PTO, as well as 100% company paid life insurance, disability, wellness, and financial health benefits.

Join McNICHOLS – Where Inspired People and Inspired Service are our mission. Visit us at to learn more!