Utility Billing Clerk

Kennesaw, United States | Posted on 10/29/2026

• Salary Range: $19.54/$40,643.20 to $30.29/$63,003.20 DOQ (FLSA Non-Exempt)
• State/Province Georgia
• Country United States

The purpose of this classification is to process utility service bills, assist customers with all aspects of and inquiries regarding utility connections/disconnections, billing, and payments and to process payments for other fees and services.

• Prepares and processes utility service bills; reviews billing charges; prepares and submits billing and usage reports; prepares bills for mailing; maintains and updates all files and accounts.
• Setting up new accounts and stopping accounts when appropriate; assists customers in identifying needed services; provides information regarding services and fees; inputs data into computer system databases; creates and updates work orders.
• Serves as primary contact for service-related questions; reviews status of work orders; resolves complaints regarding services; answers questions and responds to requests regarding billing and payments; troubleshoots billing errors.
• Assists in monitoring past due accounts; assists in preparing and sending past due notices; assists in reviewing delinquent customer listing; assists in scheduling cut-offs; assists in researching and correcting errors in accounts; assists in collecting on past due accounts.
• Performs customer service functions in person or by telephone; provides information and assistance regarding City services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; recommends solutions; conducts follow-up to ensure customer satisfaction.
• Processes payments for utilities and other fees and services (in person, over the phone, and through online processes); receives monies from customers by check, cash, and credit card; documents payments received; enters payment information into computer system; balances cash drawer daily; prepares and submits bank deposits; maintains related documentation and reports.
• Maintains file system of various files/records; prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; scans records into computer; shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention.
• Communicate with supervisors, employees, other departments, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.
• Prepares, types, proofreads, and/or completes various forms, reports, lists, directories, logs, notices, schedules, work orders, bank deposits, receipts, charts, graphs, spreadsheets, or other documents.
• Receives various forms, reports, logs, applications, spreadsheets, deposit documentation, policies, procedures, manuals, handbooks, directories, reference materials, or other documentation; reviews, completes, proofreads, processes, forwards or retains as appropriate.
• Operates a personal computer, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
• Perform other related duties as assigned.

• Ability to review, classify, categorize, prioritize, and/or analyze data.
• Ability to determine data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
• Ability to provide guidance, assistance, and/or…