Senior Business Relationship Manager

Job Title: Senior Business Relationship Manager

Location: Kennesaw, Georgia

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job : 292226

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Leads strategic engagement efforts between University Information Technology Services (UITS) and institutional stakeholders. Drives technology alignment with University priorities, identifies and facilitates high-impact initiatives, and guides the overall department strategy to deliver business value and service excellence. Mentors department staff, oversees complex partnerships, and acts as a trusted advisor to executive leadership.

• Leads the strategic engagement between IT and business units to ensure alignment with institutional goals
• Develops and maintains executive-level relationships across academic and administrative units
• Act as a strategic advisor to leadership, identifying opportunities for innovation and transformation
• Guide and mentor junior BRMs to support relationship and value management across campus
• Establish and refine BRM practices and processes to enhance strategic impact and service delivery
• Lead large-scale initiatives and represent IT in executive steering committees and governance councils
• Advocate for business partner needs in IT planning, resource allocation, and prioritization
• Translate complex business needs into actionable strategies and proposals with measurable outcomes
• Monitors service and project delivery outcomes to ensure value realization and continuous improvement

• Educational Requirements: Bachelor's degree from an accredited institution of higher education in Business Administration, Information Technology, or a related field.
• Required Experience: Five (5) years of experience in IT-business liaison roles, including at least two (2) years in a leadership or senior stakeholder engagement position.

• Certified Business Relationship Manager (BRMP® or CBRM®) Certification
• Advanced degree from an accredited institution of higher education in a related field
• Experience aligning technology solutions with institutional strategy

• Travels between Kennesaw State campuses and locations as required to maintain effective relationships.
• Able to handle multiple priorities, tasks, or projects at one time meeting assigned deadlines while maintaining strategic focus.
• Advanced knowledge of service management, business analysis, and value realization methodologies.
• Experience in complex project and portfolio environments.
• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, time management, project management, and presentation skills.
• Excellent communication skills, including executive-level presentations.
• Proven leadership, mentoring, and stakeholder engagement skills.
• Strategic thinking, business acumen, and technology literacy.
• Strong analytical, negotiation, and conflict resolution capabilities.
• Skilled in building trust-based relationships and influencing at all levels of the organization.
• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite).
• Strong attention to detail and follow up skills.
• Strong customer service skills and phone and e-mail etiquette.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at…