Manager, Strategic Business Analysis

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

Car Max, the way your career should be!

The Manager, Strategic Business Analysis is responsible for creating the integrated set of business requirements that Technology uses to design, build, and implement solutions for CAF's most complex, cross-functional business and technology programs. These programs may span multiple products, business functions, systems, data sources, Technology platforms, vendors, or control environments and carry significant operational, financial, regulatory, or customer impact.

To produce requirements that are complete, technically informed, and aligned across the business, the Manager builds and applies an integrated analysis strategy — independently evaluating connections among processes, systems, data, integrations, controls, and the experiences of internal and external customers. The Manager partners closely with Technology on system and design considerations and with Compliance, Risk, and Legal on programs with regulatory or compliance exposure, ensuring business requirements reflect current regulatory expectations (e.g., Reg B, Reg E, ECOA, FCRA, UDAAP).

• Translate business needs into clear, technically informed requirements, user stories, and acceptance criteria that Technology can design, build, and implement against.
• Own business and systems analysis for CAF's most complex, ambiguous, high-risk, or cross-enterprise programs, from discovery through post-launch confirmation that the delivered solution meets business requirements — distinct from delivery execution, which remains with Technology — and are accountable for resolving gaps that affect adoption or sustainment.
• Partner with Operations to design lean, practical solutions — evaluating process, operational, and system tradeoffs to recommend the simplest effective path to the desired business outcome.
• Partner with Technology, Architecture, and Engineering to understand relevant system, data, and integration considerations, and evaluate solution options and their business and operational impacts.
• Partner with Compliance, Risk, and Legal on programs with regulatory or compliance exposure (e.g., Reg B, Reg E, ECOA, FCRA, UDAAP), ensuring business requirements and testing evidence reflect current regulatory and control expectations.
• Own the business-level validation and UAT approach and outcome for assigned programs — confirming delivered solutions meet approved requirements and business needs — distinct from program status and risk reporting, which remains with the Delivery Manager.
• Coach Senior Business Systems Analysts on requirements quality, lean solutioning, technical fluency, and stakeholder influence; review critical deliverables and provide guidance on ambiguous or high-risk initiatives.

The Manager, Strategic Business Analysis translates high-level business objectives from Operations into clear, technically informed business requirements that Technology can design, build, and implement — ensuring CAF's most complex solutions are supported by lean, well-validated analysis. This role connects business needs, operational realities, and technical feasibility so leaders and delivery teams can make informed decisions and implement sustainable solutions. The ideal candidate combines strong business-analysis expertise with strong technical aptitude and sound judgment.

They are comfortable creating structure in ambiguous environments, designing lean solutions in partnership with Operations, and developing the capabilities of other analysts.

• Bachelor's…