Service Level Manager

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Full Time Customer Service Kennesaw, GA, US

3 days ago Requisition

KNAPP brings new technology to warehouse automation.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics – are dedicated to making complexity simple.

One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

A Service Level Manager is responsible for Customer Service contract management in their defined area. That can include negotiating a new contract with a customer, which is done with support of Corporate Counsel, Customer Service Management and Department leadership, as well as minor amendments, side letters or LOIs. Further the Service Level Manager is able use the SAP contract tool to set up or administrate contracts in the system.

Focus is contract related long-term care for new and existing customers with considerable processes and existing and defined work orders.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A Service Level Manager performs the following, within the assigned market, customer and/or contract area:

• Negotiate and draft service contracts based on company’s standard templates and in partnership with Corporate Counsel and company leadership.
• Perform Independent and committed contract related support of new and existing customers. This includes but is not limited to answering customer and internal questions related to contracts, amendments, billing plans, monitoring project deadlines and service provision dates.
• Acts as main point of contact for questions regarding contract structures and contractual services for customers, internal departments, and other KNAPP subsidiaries. This Includes close communication and coordination internally and with parent company in Austria.
• Optimize and adapt existing service contracts, in document form and SAP, based on customer requirements.
• Add offers and contracts to ERP system.
• Support Management team in new business initiatives when required.
• Perform all other tasks and duties assigned.

• Bachelor’s degree, preferably in business administration, legal studies or related field or equivalent combination of education, training and experience.
• 0-3 years of experience as a contract administrator or manager preferred.
• Ability to draft/review contract agreements for final approval.
• Basic knowledge of laws, regulations, and contract trends that will impact the businesses' goals and objectives.
• Working knowledge of intralogistics systems is a plus.
• Abilitytoworkindependentlyandonateam.
• Proficient knowledge of
  
  Microsoft Office or related software.
• SAP knowledge is a plus.
• Excellent communication skills both written and verbal.

• Authorization to work in the U.S.
• Passport or ability to obtain passport
• P…