Fraud Analyst; CSR

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes the true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Contract Duration: 6 months

Pay rate: $16-$20/hr

Fraud Analyst and/or analytical experience is now a required qualification. Strong candidates without this experience may be considered but will not be prioritized.

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible fraud. Responsible for in-depth research and analysis of account activity to assess risk levels and fraud types. The incumbent will handle inbound and outbound calls and take appropriate actions based on transaction characteristics of greater complexity. The role may include back-office functions related to researching and resolving fraudulent activity and providing service support.

The position involves assessing risk levels and making decisions that impact the customer experience and bank security. Experience is gained through training, following established procedures, research using multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor.

• Customer service experience with a demonstrated commitment to quality service
• Dependability
• Proficiency with computers and ability to navigate multiple systems while interacting with customers
• Flexible schedule to meet business needs
• Experience working in a team environment
• Critical thinking and sound judgment in decision-making
• Self-motivated and goal-oriented
• Ability to work in a fast-paced call center environment, balancing support and meeting production and quality goals
• Excellent verbal and written communication skills
• Effective handling of difficult client issues
• Proven ability to work independently and multi-task
• Adaptability to changing environments

Desired

Skills:

• College degree or equivalent work experience
• 2-4 years of customer service experience
• Inbound/Outbound call center and/or fraud experience
• Knowledge of banking operations
• Knowledge of fraud systems applications

To learn more about this opportunity or to schedule an interview, please contact: