Collections Representative; CSR - 2nd Shift

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment, and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

The Collabera Way represents our fundamental beliefs and is founded on the following building blocks:

• Over 12,000 professionals in over 40 locations across 3 continents
• Top 10 U.S. IT Staffing Firm
• Largest minority-owned U.S. IT Staffing Firm
• Top supplier to Fortune 500 companies
• Staffing Industry Analysts’ "Best Staffing Firms to Work For" recognition 4 years in a row

Contract duration: 6 months with possibility of conversion based on performance/attendance, etc.

Start Date: April 2016

Pay rate: $15/hr

Schedule: 2nd Shift;
Monday – Friday; 1:00 PM – 10:00 PM with rotating Saturdays and one day off during the week when working Saturday

Training: Monday – Friday; 8:00 AM – 5:00 PM;
Will participate in current training program (4 weeks)

The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities include collections, customer servicing, submitting extension requests, and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers to secure payment and determine reasons for delinquency on active loan/credit card accounts.

In recovery, works with customers to establish full balance repayment plans or settlements. Manages accounts on an automated collections system and/or auto-dialer, resolving routine billing inquiries and negotiating payment arrangements. Educates customers on account terms and payment options, navigating computerized data entry systems within regulatory and compliance guidelines.

Will have to pass an online assessment required by the client.

• Customer Service focus
• Ability to understand and discuss personal and financial difficulties
• Ability to recommend and negotiate payment arrangements
• Demonstrated ability to work in a fast-paced environment

If you are interested, please contact:

Laidiza (Use the "Apply for this Job" box below).