More jobs:
Call Center Manager
Job in
Kennesaw, Cobb County, Georgia, 30156, USA
Listed on 2026-01-12
Listing for:
Reliable Heating & Air
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Call Center Manager
Location:
Kennesaw, GA
Company:
Reliable Heating & Air—Atlanta’s #1 Trane Dealer.
We’re looking for someone with deep experience in:
- Manual workforce planning and real‑time staffing adjustments (no WFM software)
- Developing and presenting phone system data, analytics, and performance reports
- Leading 30+ agents plus third‑party call‑handling partners
- Driving sales performance while elevating customer experience
This role is perfect for a seasoned leader who has successfully centralized multiple call center operations into one cohesive department, thrives in a fast‑paced environment, and knows how to build a sales‑driven, metrics‑focused culture.
If you’re passionate about operational excellence, love building high‑performing teams, and want to make a major impact inside a rapidly growing home‑services leader, we’d love to meet you.
Benefits- Medical insurance
- Vision insurance
- 401(k)
- Disability insurance
Mid‑Senior level
Employment typeFull‑time
Job functionSales and Customer Service
Industries:
Consumer Services
Apply today and help shape the future of our call center operations.
Apply BELOW
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