Collections, Bilingual

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.

Job Title:
Collections Representative

Duration: 4 to 5 Months

Pay Rate: $15.00/hr

Shift Timings:
Monday to Thursday 12:00 PM to 9:00 PM, Friday 8:00 AM to 5:00 PM and every alternate Saturday 8:00 AM to 12:00 PM

Job Description:

Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.

This is a position in a high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers.

Monthly incentive opportunities are available based on performance towards set monthly goals. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.

Training: M-F 8-5 Classroom training for 3 weeks. On Job Training will be regular shift hours

Must have Customer Service assessment

Required Skills:

• Excellent oral and written communication skills
• Excellent organizational skills
• Ability to multi-task
• Must be able to work in teams
• Self-motivated and results-oriented

Desired

Skills:

• College degree desired, but not required
• Desire to resolve customer issues a must
• Home loans experience preferred