Assistant Director, Financial Aid- Student Support

Assistant Director, Financial Aid – Student Support

Location:

Kennesaw, Georgia
Regular/Temporary:
Regular
Full/Part Time:
Full-Time
Job

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships, and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university’s vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Assists in developing and administering policies and procedures, extensive scope and impact of decisions both internal and external contacts, and mission of the department. Provides strategic management of assigned programs, processes, and initiatives. Participates in planning and implementation of required business processes. Ensures compliance with relevant regulatory requirements. Responsible for the execution and management of individual programs or processes.

• Trouble‑shoots and maintains quality assurance processes within assigned financial aid area.
• Manages, coordinates assignments and tasks of assigned staff and meets with staff on a regular basis.
• Establishes strategies for effective delivery of program awards.
• Oversees the staff interactions with customers and families ensuring effective communication and correct information is given.
• Reviews and audits completed work to ensure accuracy and compliance, facilitates training as needed.
• Ensures any tickets received from the Communications Center are responded to in the established time frames and handled quickly and professionally.
• Develops and conducts training on programs, such as state programs, verification, study abroad, consortium agreements, etc.
• Monitors the financial aid website for any updates or changes in information that need to be made and makes the appropriate changes as needed.
• Ensures all daily reports are processed and completed timely to ensure inquiries are responded to quickly and efficiently.
• Responsible for the execution and management of individual programs and/or processes.
• Provides updates to leadership per guidelines regarding needs, concerns or training issues.
• Maintains a master calendar for assigned department and staff activity.
• Point of contact to resolve questions or issues.
• Conducts presentations for various constituent groups as requested.
• Ensures the unit is in compliance with governing regulatory requirements.
• Serves as a member of the leadership team and makes recommendations for goals and objectives.

• Bachelor's Degree from an accredited institution of higher education in a related field.

• Three (3) years of related financial aid experience in an accredited institution of higher education.

• National Association of Student Financial Aid Administrators (NASFAA) Credentials.

• An advanced degree from an accredited institution of higher education in related field.

• Previous experience with Banner (Ellucian).

The budgeted salary range for this role is $58,000-$75,000 annually. Offers are based on relevant experience.

Comprehensive…